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<p class="MsoNormal">At the University of Nevada, Reno, we are planning to start using a dedicated LibAnswers queue to manage e-resource problem reports. We are already using LibAnswers for our email and chat reference service, and will be adding another queue
for this. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others using a LibAnswers queue for this purpose? If so, has it worked well? And if anyone is willing to share links to their forms, I’d be curious to see what questions others are asking as we start setting up our form.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"> Molly <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Molly Beisler<o:p></o:p></b></p>
<p class="MsoNormal"><b>Head, Discovery Services<o:p></o:p></b></p>
<p class="MsoNormal">Mathewson-IGT Knowledge Center<o:p></o:p></p>
<p class="MsoNormal">University of Nevada, Reno/322<o:p></o:p></p>
<p class="MsoNormal">(775) 682-5602<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:abeisler@unr.edu"><span style="color:blue">abeisler@unr.edu</span></a>
<o:p></o:p></p>
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