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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b>THE UNIVERSITY OF ARIZONA<o:p></o:p></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Library Information Associate, Senior (Job #S20817)<o:p></o:p></b></p>
<p class="MsoNormal">Delivery, Description and Acquisitions Dept., University Libraries<o:p></o:p></p>
<h2 align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The University of Arizona<b>,
</b>Main Campus, Tucson<o:p></o:p></span></h2>
<p class="MsoNormal">Classified Staff; Full-Time; Exempt; Permanent<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Position Summary:<o:p></o:p></b></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The mission of the Delivery, Description and Acquisitions (<span class="caps">DDA</span>) department is the acquisition, discovery and delivery of information
needed to support the teaching, research and learning needs of our primary customers.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This position collaborates with another Library Information Associate, Sr. to lead and supervise interlibrary loan, local document delivery and video
streaming. This includes supervision of student workers; planning, coordinating and prioritizing daily work to meet defined quality standards; troubleshooting software and hardware; training staff and student workers; developing and updating training documentation;
and communicating with <span class="caps">DDA</span> and library staff. The areas of responsibility include physical item processing for interlibrary loan lending and borrowing, scanning for interlibrary loan lending and UA owned material (document delivery);
video streaming production and customer service.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span class="caps"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">WORK</span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<span class="caps">SCHEDULE</span>: Mon.-Fri., 7 a.m. – 4 p.m. Staff may be required to change work schedules to occasionally fill in behind evening and weekend staff to meet the needs of library customers.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="mso-fareast-language:EN-US">At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical
thinking, solving complex problems, and creating an inclusive academic community. Diversity in our environment embraces the acceptance of a multiplicity of cultural heritages, lifestyles and worldviews. We translate these values into action by seeking individuals
who have experience and expertise working with diverse students, colleagues and constituencies, as we believe that such experiences are both institutional and service imperatives. Because we seek a workforce with diverse perspectives and experiences, we encourage
applications from individuals with demonstrated knowledge of and relevant abilities working with culturally diverse communities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress!
For more information about working at the University of Arizona, please see: <span style="color:#0000CC">
<a href="http://whyua.arizona.edu/"><span style="color:#0000CC">http://whyua.arizona.edu/</span></a></span>.
<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Duties & Responsibilities:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l6 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><b>Co-Lead and Supervision of Interlibrary Loan and Video Streaming:</b><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b>Co-Lead Responsibilities:<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Performs high level problem solving and decision making in interlibrary loan, document delivery and video streaming production related to processing, equipment and student employee supervision.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ensures accurate data is collected, as defined by the department. Analyzes and reports data monthly.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Monitors student wages budget, including tracking wages spent, and projecting future budgetary needs.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Leads dialogues, and initiates meetings with DDA and other library staff regarding policies, changes and new services.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Keeps up to date with current trends and technology by attending relevant conferences, and reviews and responds to relevant listservs.<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b>Supervisory Responsibilities: <o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo8">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Supervises 7-10 student employees, including enforcing student expectations, time tracking and reporting, coaching and mentoring.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo8">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Prioritizes and adjusts daily tasks to meet defined quality standards.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo8">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Develops and updates training documentation, and coordinates training for staff and student employees.
<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo8">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Assesses work competency levels for staff and student employees, communicates assessment outcomes, and establishes performance improvement plans as necessary.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b>Technology Responsibilities:<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo10">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Utilizes a variety of systems to support interlibrary loan, document delivery and video streaming, for example, ILLiad (interlibrary loan management software) and D2L (campus course management systems).<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo10">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Troubleshoots complex hardware and software equipment problems (scanning and video digitizing equipment), and communicates problems with the library technology department for resolution.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l6 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><b>Customer Service:</b><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l7 level1 lfo12">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Responds to customer inquiries, and provides reference assistance applicable to DDA services.
<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l7 level1 lfo12">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Educates customers to be self-sufficient using DDA services, including submitting requests, renewing material, and copying video content in Panopto from one D2L course to another.
<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Minimum Qualifications:<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l5 level1 lfo14">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Bachelor’s degree AND three years progressively responsible library experience; OR seven years progressively responsible library, information center or related work experience; OR, any equivalent combination of experience, training
and/or education approved by Human Resources.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l5 level1 lfo14">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Demonstrated leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills, with ability to work
autonomously with minimal supervision.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l5 level1 lfo14">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Demonstrated ability to hire, train, coach, mentor and evaluate the work performance of student workers. Includes the ability to create effective training documentation, deliver training, and assess learning outcomes.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l5 level1 lfo14">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Demonstrated skills in troubleshooting hardware and software, and the ability to acquire and apply new technology skills.<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:12.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l5 level1 lfo14">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Evidence of excellent written and verbal communication skills, including interpersonal skills in developing and maintaining good working relationships.<o:p></o:p></p>
<p class="MsoNormal"><b>Preferred Qualifications:<o:p></o:p></b></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoListParagraphCxSpFirst" style="margin-left:35.7pt;mso-add-space:auto;text-indent:-.25in;mso-list:l3 level1 lfo16">
<![if !supportLists]><span style="font-family:Symbol;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">Demonstrated ability to collaborate, prioritize work, and solve problems. This includes flexibility, being proactive, and following through on work assignments.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.7pt;mso-add-space:auto;text-indent:-.25in;mso-list:l3 level1 lfo16">
<![if !supportLists]><span style="font-family:Symbol;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">Demonstrated customer service skills, including the ability to work with diverse people and serve a diverse population. Takes a proactive approach; coordinates with peers in order to effectively
meet customer need; and initiates effective interventions that result in customer satisfaction.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.7pt;mso-add-space:auto;text-indent:-.25in;mso-list:l3 level1 lfo16">
<![if !supportLists]><span style="font-family:Symbol;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">Demonstrated experience with interlibrary loan and/or document delivery and its management systems (for example: ILLiad and OCLC).
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.7pt;mso-add-space:auto;text-indent:-.25in;mso-list:l3 level1 lfo16">
<![if !supportLists]><span style="font-family:Symbol;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">Demonstrated use of spreadsheet or database software (Microsoft Excel or Access), including formulas for budgeting and data analysis.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:35.7pt;mso-add-space:auto;text-indent:-.25in;mso-list:l3 level1 lfo16">
<![if !supportLists]><span style="font-family:Symbol;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">Evidence of understanding the research process and various types of reference sources (e.g. library catalog, indexes and search engines).<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Salary/Benefits:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> $32,498 - $39,307 Annually - DOE
<em><span style="font-family:"Calibri",sans-serif">Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/</span></em><span class="caps"><i>ASU</i></span><em><span style="font-family:"Calibri",sans-serif">/</span></em><span class="caps"><i>NAU</i></span><span class="apple-converted-space"><i> </i></span><em><span style="font-family:"Calibri",sans-serif">tuition
reduction for the employee and qualified family members; state and optional retirement plans; pre-tax savings plans; access to UA recreation and cultural activities; and more!.<o:p></o:p></span></em></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><em><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></em></p>
<p class="MsoNormal"><b>Opened: </b>12/02/15; <b>Closes:</b> Open Until Filled.
<b>First Review Date: 12/14/15</b>. Submittal of your application materials before the first review date guarantees consideration for the position.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>How to Apply: </b>Apply at: <span style="background:white">
<a href="http://uacareers.com/postings/7254,"><span style="color:#0000CC">http://uacareers.com/postings/7254</span><span style="color:windowtext">,</span></a></span>
<b>Job #S20817</b>. Complete an application form and be prepared to attach a resume and letter of interest that describes how your experience and qualifications are fitting for this position. Application materials mailed/emailed to the department will not
be accepted. For questions regarding the application system contact: 520-621-3662; TDD 621-8299 (M-F 8-5). For questions about the Libraries or status of the posting, contact Ms. Ellen Lawrence, Library – HR at 520-626-5971 or
<span style="color:#0000CC"><a href="mailto:elawren1@email.arizona.edu"><span style="color:#0000CC">elawren1@email.arizona.edu</span></a></span>. The University of Arizona is an Equal Employment Opportunity/ Affirmative Action Employer - M/W/D/V.<o:p></o:p></p>
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