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<p class="MsoNormal"><span style="color:#1F497D">Hello Mandi, Yes I am seeing this too while troubleshooting broken links, a little bit last week and definitely today. We have had quite a number of “broken link reports” for Ebsco products this weekend.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am seeing:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"></span><strong><span style="font-family:"Calibri",sans-serif">A System Problem has Occurred</span></strong><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal">We're sorry, your request could not be processed due an internal server error.<br>
To continue with your session, please click<span class="apple-converted-space"> </span><a href="javascript:history.back();">here</a><span style="color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When I click ‘here’ I am taken someplace other than Ebsco. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">And I also agree that it happens more frequently with FF. Sometimes what doesn’t work on FF works on Chrome.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I just attempted to record what is happening with Jing. I get a different experience it seems each time I attempt to link to Ebsco.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--heather<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">Heather Siemon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">Wahlstrom Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:navy">University of Bridgeport<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:navy"><a href="mailto:hsiemon@bridgeport.edu">hsiemon@bridgeport.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Mandi Schwarz<br>
<b>Sent:</b> Friday, November 06, 2015 7:15 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org' <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Intermittent EBSCO Errors<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello collective wisdom,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our on-campus users are experiencing intermittent EBSCO errors. The two common ones seem to be “Application Level Exception” and the ring of EBSCO icons after running a search. These have been occurring seemingly randomly over the past
week or so, and I have been unable to duplicate them on my machine. Anecdotally, they seem to be occurring most often in Firefox on both Windows and Mac machines (it has been difficult to get users to report these incidents), and affecting multiple EBSCO
resources.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone else seeing odd behaviour from EBSCO?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Mandi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mandi Schwarz<br>
Library Assistant - Serials<br>
University of Northern British Columbia<br>
250-960-6455; <a href="mailto:Mandi.Schwarz@unbc.ca">Mandi.Schwarz@unbc.ca</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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