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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Dear
</span><span style="font-family:"Calibri","sans-serif"">l</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">ibrarians,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thank you all for bringing this matter to our attention more broadly. OUP takes every concern seriously and we are currently investigating further.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">In the meantime, if you are unable to access your usage statistics through the customer portal because of this issue, please contact your OUP sales representative directly,
or email <span style="color:#1F497D"><a href="mailto:library.sales@oup.com">library.sales@oup.com</a>
</span>for customers in the Americas and <a href="mailto:institutionalsales@oup.com">
institutionalsales@oup.com</a> for customers in the Rest of the World, with your institution name and contact details. We will be able to run your usage reports for you during this period, until this is fully investigated and resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Laura Ingle<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Senior Marketing Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Oxford University Press<o:p></o:p></span></p>
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