<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Verdana","sans-serif";
color:#1F497D;
font-weight:normal;
font-style:normal;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:black;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:black">We are not having problems – here is my experience:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I start with <a href="http://services.oxfordjournals.org/my_account/">
http://services.oxfordjournals.org/my_account/</a> where I log in with our admin credentials. I click “View usage stats”, and like you Bob, I get passed to
<a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/">
https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</a> where I enter our admin credentials again, click the box in the captcha next to “I am not a robot”, correctly identify all the images that contain
ice cream which gets me a checkmark in the original captcha box, and then I can sign in and pull a usage stats report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I am using Firefox 41.0.2 on Windows 7 Enterprise SP1.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Sorry for being no help – I would happily report this to OUP if we were experiencing the same problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Mandi Schwarz<br>
Library Assistant - Serials<br>
University of Northern British Columbia<br>
250-960-6455; <a href="mailto:Mandi.Schwarz@unbc.ca">Mandi.Schwarz@unbc.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Bob Pearson<br>
<b>Sent:</b> Thursday, October 22, 2015 2:08 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Steve – I have seen that Captcha error too, but only when I was accessing via EZproxy. But since I shouldn’t have to use EZproxy to access usage
stats, I haven’t bothered to report that issue at this point. I assume it is a similar issue to what occurs with client IDs for the Google Maps API, where the ezproxied institutional domain is not registered for the ID or site key.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Stephanie – at that URL I can log in ok, but then when I click “View usage stats”, it takes me to
<a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/">
<span style="color:#1F497D">https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</span></a>, where I have to log in again, and that is where things fail.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Cat (off list) – I am not using any proxy when I try to access the stats, so proxies are not a factor.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">For those who do also have the problem, could you please report it to OUP, even if you have already done so in the past. OUP thinks our institution
is the only one with the problem and, while they have investigated, they keep pushing the issue back to us on that basis.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Bob<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Steve Oberg<br>
<b>Sent:</b> Friday, 23 October 2015 4:53 a.m.<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-NZ"><o:p> </o:p></span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">We are experiencing problems with access as well. I tried using the URL mentioned below and our existing credentials didn’t work, so I tried to reset our password. At the Forgotten
Password or Username page, when I used Safari for Mac and input the correct value in “Username or previously registered email address”, I got a message saying “Captcha verification was not successful.” But there was no captcha displayed! I switched to Firefox
for Mac and this time, saw where the captcha is supposed to be. However, it says “ERROR: Invalid domain for site key”.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">I guess I’ll be submitting a support ticket with them…<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">Steve<o:p></o:p></span></p>
</div>
<div>
<div>
<div id="MAC_OUTLOOK_SIGNATURE">
<div>
<div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><a href="http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg"><span style="color:purple">Steve Oberg</span></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">Assistant Professor of Library Science<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">Electronic Resources and Serials<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">Wheaton College (IL)<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black">+1 (630) 752-5852<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
</div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span lang="EN-NZ" style="color:black">From: </span></b><span lang="EN-NZ" style="color:black">Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of "Larrison, Stephanie A" <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>><br>
<b>Date: </b>Thursday, October 22, 2015 at 10:34 AM<br>
<b>To: </b>"<a href="mailto:'eril-l@lists.eril-l.org">'eril-l@lists.eril-l.org</a>'" <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>Re: [Eril-l] Problem accessing Oxford Journals usage stats</span><span lang="EN-NZ" style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-NZ" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
</div>
<blockquote style="border:none;border-left:solid #B5C4DF 4.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt" id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE">
<div>
<div>
<p class="MsoNormal"><span style="color:black">Bob et al,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">The only URL I have had luck with is
<a href="http://services.oxfordjournals.org/my_account/">http://services.oxfordjournals.org/my_account/</a> Is this the one you are using now?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Stephanie Larrison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Texas State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
</div>
</div>
</blockquote>
</div>
</body>
</html>