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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Steve – I have seen that Captcha error too, but only when I was accessing via EZproxy. But since I shouldn’t have to use EZproxy to
access usage stats, I </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">haven’t bothered to report that issue at this point. I assume it is a similar issue to what occurs with client IDs for the
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Google Maps API, where the ezproxied
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">institutional
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">domain is not registered for the ID or site key.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Stephanie – at that URL I can log in ok, but then when I click “View usage stats”, it takes me to
<a href="https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/">
<span style="color:#1F497D">https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/</span></a>, where I have to log in again, and that is where things fail.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cat (off list) – I am not using any proxy when I try to access the stats, so proxies are not a factor.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">For those who do also have the problem, could you please report it to OUP, even if you have already done so in the past. OUP thinks
our institution is the only one with the problem and, while they have investigated, they keep pushing the issue back to us on that basis.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Bob<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Steve Oberg<br>
<b>Sent:</b> Friday, 23 October 2015 4:53 a.m.<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">We are experiencing problems with access as well. I tried using the URL mentioned below and our existing credentials didn’t work, so I tried to reset our password. At the Forgotten Password or
Username page, when I used Safari for Mac and input the correct value in “Username or previously registered email address”, I got a message saying “Captcha verification was not successful.” But there was no captcha displayed! I switched to Firefox for Mac
and this time, saw where the captcha is supposed to be. However, it says “ERROR: Invalid domain for site key”.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">I guess I’ll be submitting a support ticket with them…<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Steve<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><a href="http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg"><span style="color:purple">Steve Oberg</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Assistant Professor of Library Science<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Electronic Resources and Serials<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Wheaton College (IL)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">+1 (630) 752-5852<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of "Larrison, Stephanie A" <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>><br>
<b>Date: </b>Thursday, October 22, 2015 at 10:34 AM<br>
<b>To: </b>"<a href="mailto:'eril-l@lists.eril-l.org">'eril-l@lists.eril-l.org</a>'" <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>Re: [Eril-l] Problem accessing Oxford Journals usage stats</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black">Bob et al,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">The only URL I have had luck with is
<a href="http://services.oxfordjournals.org/my_account/">http://services.oxfordjournals.org/my_account/</a> Is this the one you are using now?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Stephanie Larrison<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Texas State University<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
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