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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I had this same problem back in August/September when I was trying to pull end of the fiscal year statistics. I submitted a ticket to Oxford and never heard
back once I explained the situation. It’s still not working for me and I also get the “this webpage is not available” message.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jessica
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Jessica Lee<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Electronic Resources/Serials Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Odum Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Valdosta State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">229-245-3751<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">jessicalee@valdosta.edu<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Sheldon, Karen<br>
<b>Sent:</b> Wednesday, October 21, 2015 1:30 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We are having the same problem too. Updating Java had no effect and it occurs in all 3 browsers.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";color:black">Karen Sheldon<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black">Electronic and Instructional Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black">Delaware Valley University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black">700 East Butler Ave., Doylestown PA 18901<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black">215.489.4968 |
<a href="mailto:karen.thomas@delval.edu">karen.thomas@delval.edu</a> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Kate Zdepski<br>
<b>Sent:</b> Wednesday, October 21, 2015 9:07 AM<br>
<b>To:</b> Catherine C Tuohy <<a href="mailto:tuohyc@emmanuel.edu">tuohyc@emmanuel.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Problem accessing Oxford Journals usage stats<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">We haven't had that problem with OUP, but have had a similar one. When we log on at </span><span style="font-size:10.0pt;font-family:"Georgia","serif";color:black"><a href="https://access.oxfordjournals.org/oup/login/local.do">https://access.oxfordjournals.org/oup/login/local.do</a>,
we get a "page not found" error. But if we then go back and click the link again, the new</span><span style="font-family:"Georgia","serif""> page loads, and recognizes us as logged in. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">We had asked Customer Service when we were initially encountering errors when trying to log in, but they just gave us the same link (which is how we figured out this weird work around in the first
place).</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">---</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia","serif"">Kate Zdepski<br>
E-Resources and Serials Access Librarian<br>
Library, Information, and Technology Services<br>
Mount Holyoke College</span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Oct 21, 2015 at 8:07 AM, Catherine C Tuohy <<a href="mailto:tuohyc@emmanuel.edu" target="_blank">tuohyc@emmanuel.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">My Java at my desk pc was out of date and after updating I did get in, so you might want to make sure you are at the latest version, but also ask them if you are signing in at the correct url. C<br>
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<span class="im">-----Original Message-----</span><br>
<span class="im">From: Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>] On Behalf Of Bob Pearson</span><br>
<span class="im">Sent: Tuesday, October 20, 2015 11:09 PM</span><br>
<span class="im">To: <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a></span><br>
<span class="im">Subject: [Eril-l] Problem accessing Oxford Journals usage stats</span><o:p></o:p></p>
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<p class="MsoNormal">When we try to log in to Oxford Journals usage stats from on our campus network, we get a connection reset (RST in the TCP header) and access fails. Yet if we do it from outside the campus network, access works. OUP says it is not a problem
at their end and that no other institution has the problem. Our network people have been unable to find the cause of the problem at our end. It happens in Chrome, Firefox and IE 11. I'm wondering whether it is some unusual incompatibility between something
at each end. We have been wrestling with this for 2 months.<br>
<br>
Does anyone else have the problem?<br>
<br>
We go to <a href="http://www.oxfordjournals.org/en/" target="_blank">http://www.oxfordjournals.org/en/</a> and click "Sign In / Register", and try to proceed from there.<br>
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Thanks<br>
Bob Pearson<br>
Digital Access Librarian<br>
Digital Services<br>
The University of Auckland Library<br>
New Zealand<br>
Ph <a href="tel:%2B64%209%20923%207940">+64 9 923 7940</a><br>
<br>
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