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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So grateful that you brought this to my/our attention! I missed this alert. I was just about to check in with them.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jane Lawless<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Electronic Resources and Serials Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Levin Memorial Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Curry College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1071 Blue Hill Ave<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Milton MA 02186<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">(617) 333-2245 (v)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:jlawless@curry.edu"><span style="color:blue">jlawless@curry.edu</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Christine Holmes [mailto:christine.holmes@sjsu.edu]
<br>
<b>Sent:</b> Thursday, October 15, 2015 11:02 AM<br>
<b>To:</b> Kristin Rogers<br>
<b>Cc:</b> Lawless, Jane; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCOhost folders: new problem<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hello,<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hope this helps a bit ---<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I receive Ebsco Alerts. Today I received this message:<br>
<br>
<a href="http://support.ebsco.com/support_news/detail.php?id=958&t=h">http://support.ebsco.com/support_news/detail.php?id=958&t=h</a><o:p></o:p></p>
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<h3>'Record Not Available' in EBSCOhost Folders<o:p></o:p></h3>
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<p class="MsoNormal">We are currently investigating reports of a 'Record Not Available' message appearing in My EBSCO<em>host</em> folders in lieu of the article. Initial research indicates this is affecting articles from selected CINAHL database and our engineering
team is working to determine a resolution as soon as possible. More information will be posted when it is available. In the meantime, please contact Customer Support if you have additional questions.
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666">Christine Holmes</span><span style="font-size:10.0pt">,
<span style="color:#666666">MLIS<br>
Electronic Resources Coordinator<br>
<br>
</span></span><span style="font-size:7.5pt;color:#666666">Dr. Martin Luther King Jr., Library<br>
San Jose State University<br>
One Washington Square<br>
San Jose, CA 95192-0028<br>
Tel: (408) 808-2027<br>
Email:</span><span style="font-size:7.5pt"> <a href="mailto:Christine.Holmes@sjsu.edu" target="_blank">
Christine.Holmes@sjsu.edu</a><br>
<span style="color:#666666">URL:</span> <a href="http://libguides.sjsu.edu/profile.php?uid=14698" target="_blank">
http://libguides.sjsu.edu/prf.php?account_id=41839</a></span><o:p></o:p></p>
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<p class="MsoNormal">On Tue, Oct 13, 2015 at 6:11 AM, Kristin Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I submitted a support case last Friday morning and have not heard anything back as of yet.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Kristin</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt;font-family:"Georgia","serif";color:#142142">Kristin Rogers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Georgia","serif";color:#CF142B">Electronic Resources & Discovery Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Georgia","serif";color:#CF142B">Assistant Professor</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">The University of Mississippi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">JD Williams Library</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">50 Galtney Lott Plz</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">P.O. Box 1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">University, MS 38677-1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">U.S.A.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142">O:
<a href="tel:%2B1-662-915-3409" target="_blank">+1-662-915-3409</a> | F: <a href="tel:%2B1-662-915-6744" target="_blank">
+1-662-915-6744</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia","serif";color:#142142"><a href="mailto:kerogers@olemiss.edu" target="_blank"><span style="color:#0563C1">kerogers@olemiss.edu</span></a>
| <a href="http://www.olemiss.edu/" target="_blank"><span style="color:#0563C1">www.olemiss.edu</span></a>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Lawless, Jane<br>
<b>Sent:</b> Monday, October 12, 2015 8:49 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] EBSCOhost folders: new problem</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">I sent this message to the list last Thursday and saw several responses from others who had seen the same problem and reported it to EBSCO.</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Today I got a message from an EBSCO tech representative saying that he was unable to replicate the problem, and that "it's hard to ascertain exactly what
happened. If you notice it happening again though, please let me know." I replied that this is new behavior, nothing we've seen before, that other institutions had reported it, and asked that he continue to investigate. </span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Has anyone else heard back on this? </span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">thank you,</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Jane</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Jane Lawless</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Electronic Resources/Serials Librarian</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Levin Memorial Library</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Curry College</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Milton MA 02186</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><a href="tel:%28617%29%20333-2245" target="_blank">(617) 333-2245</a></span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><a href="mailto:jlawless@curry.edu" target="_blank">jlawless@curry.edu</a> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p style="background:white"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank" title="mailto:eril-l-bounces@lists.eril-l.org
Ctrl+Click or tap to follow the link">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Lawless, Jane<br>
<b>Sent:</b> Thursday, October 08, 2015 3:37 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCOhost folders: new problem</span><o:p></o:p></p>
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<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Hello, I am trying to determine whether this problem is happening elsewhere, too. I have had three reports of the problem since yesterday. I have not
seen this particular probem before.</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Multiple records in saved personal folders are displaying the message “record not available”. I have submitted the problem to EBSCO and they are working
on it. An example is below, where all records are not available. About half of my personal folders (I have 40) show this error. If you have are familiar with this problem could you let me know? thanks.</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><img border="0" width="838" height="632" id="_x0000_i1026" src="cid:image001.png@01D1073C.08522B50"></span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Jane Lawless</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Electronic Resources and Serials Librarian</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Levin Memorial Library</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Curry College</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">1071 Blue Hill Ave</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Milton MA 02186</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="tel:%28617%29%20333-2245" target="_blank">(617) 333-2245</a> (v)</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="mailto:jlawless@curry.edu" target="_blank">jlawless@curry.edu</a>
</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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