<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">They do have an update on their website about the problem continuing:</div><div class="gmail_default" style=""><font face="arial, helvetica, sans-serif"><a href="http://about.jstor.org/jstor-help-support/jstor-updates">http://about.jstor.org/jstor-help-support/jstor-updates</a></font><br></div><div class="gmail_default" style=""><font face="arial, helvetica, sans-serif"><br></font></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Oct 14, 2015 at 10:08 AM, Daniel Crocker <span dir="ltr"><<a href="mailto:Daniel_Crocker@emerson.edu" target="_blank">Daniel_Crocker@emerson.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Still not recognizing us by IP or by admin login on Wednesday morning. I haven’t seen any updates to their Twitter, either for the last 24 hours - please share the info if you get any.<br>
<br>
best,<br>
<br>
Daniel Crocker<br>
Coordinator of Electronic Resources & Reference Librarian<br>
Emerson College Library<br>
120 Boylston St.<br>
Boston, MA 02116<br>
<a href="tel:%28617%29%20824-8939" value="+16178248939">(617) 824-8939</a><br>
<a href="mailto:daniel_crocker@emerson.edu">daniel_crocker@emerson.edu</a><mailto:<a href="mailto:daniel_crocker@emerson.edu">daniel_crocker@emerson.edu</a>><br>
<br>
On Oct 13, 2015, at 10:13 AM, Remy, Charlie <<a href="mailto:Charlie-Remy@UTC.EDU">Charlie-Remy@UTC.EDU</a><mailto:<a href="mailto:Charlie-Remy@utc.edu">Charlie-Remy@utc.edu</a>>> wrote:<br>
<br>
HI Nancy,<br>
<br>
When I called JSTOR Support this morning I mentioned that they hadn’t sent any updates to designated library admins about this. I suggested that it would be helpful for them to communicate this so we’re all aware plus it would save people from calling Support. She was collecting callers’ emails and said they’d be in touch once the problem was resolved but I still think it’s helpful to know about the problem when it’s occurring, not just after the fact.<br>
<br>
Charlie<br>
<br>
<br>
Charlie Remy<br>
Assistant Professor<br>
Electronic Resources and Serials Librarian<br>
University of Tennessee at Chattanooga Library<br>
UTC-Dept 6456<br>
600 Douglas St.<br>
Chattanooga, TN 37403<br>
<a href="mailto:charlie-remy@utc.edu">charlie-remy@utc.edu</a><mailto:<a href="mailto:charlie-remy@utc.edu">charlie-remy@utc.edu</a>><br>
Tel. <a href="tel:423-425-4470" value="+14234254470">423-425-4470</a><br>
<br>
<br>
On Oct 13, 2015, at 10:09 AM, McGarvey, Nancy <<a href="mailto:mcgarvey.n@gmercyu.edu">mcgarvey.n@gmercyu.edu</a><mailto:<a href="mailto:mcgarvey.n@gmercyu.edu">mcgarvey.n@gmercyu.edu</a>>> wrote:<br>
<br>
Thanks for the heads-up on this. After checking I find we are also experiencing the problem, although none of our students reported it (yet).<br>
<br>
My question is why there has been no email to JSTOR customers about the issue. I'm now forced to follow them on Twitter to keep up with things?<br>
<br>
Not really what I expected from this resource.<br>
<br>
I've now started following them so maybe I'll know if there's a resolution.....<br>
<br>
Nancy<br>
<br>
*****************************************************<br>
Nancy B. McGarvey, Assistant Director<br>
Systems/Serials/Reference Librarian<br>
Keiss Library and Learning Commons<br>
Gwynedd Mercy University<br>
1325 Sumneytown Pike<br>
PO Box 901<br>
Gwynedd Valley PA 19437-0901<br>
email: <a href="mailto:mcgarvey.n@gmercyu.edu">mcgarvey.n@gmercyu.edu</a><mailto:<a href="mailto:mcgarvey.n@gmercyu.edu">mcgarvey.n@gmercyu.edu</a>><br>
V: <a href="tel:215-646-7300%20x21493" value="+12156467300">215-646-7300 x21493</a><br>
F: <a href="tel:215-641-5596" value="+12156415596">215-641-5596</a><br>
*****************************************************<br>
<br>
On Tue, Oct 13, 2015 at 9:11 AM, Sara Colglazier <<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a><mailto:<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a>>> wrote:<br>
Hi All,<br>
<br>
Just checking in on JSTOR .... and still it is not recognizing me (us) and if I try to get to a journal I get an error message:<br>
Page Loading Error*<br>
<br>
We are unable to process your request at this time.<br>
<br>
If this error continues, please contact JSTOR support<<a href="http://www.jstor.org/action/showContactSupportForm" rel="noreferrer" target="_blank">http://www.jstor.org/action/showContactSupportForm</a>>. Please include the time the error occurred and what you were requesting.<br>
<br>
Nothing back from my contact us report.<br>
<br>
Does anyone have any news?<br>
<br>
Have they tweeted more?<br>
<br>
Thanks, Sara<br>
<br>
<br>
On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <<a href="mailto:melissa.atkinson@acu.edu">melissa.atkinson@acu.edu</a><mailto:<a href="mailto:melissa.atkinson@acu.edu">melissa.atkinson@acu.edu</a>>> wrote:<br>
JSTOR Tweet:<br>
<br>
JSTOR @JSTOR <<a href="https://twitter.com/JSTOR" rel="noreferrer" target="_blank">https://twitter.com/JSTOR</a>> 4m minutes ago<<a href="https://twitter.com/JSTOR/status/653685702060707840" rel="noreferrer" target="_blank">https://twitter.com/JSTOR/status/653685702060707840</a>><br>
We're sorry, we're experiencing intermittent site issues today. Staff are working to fix the problems as soon as possible.<br>
<br>
On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <<a href="mailto:kmhill6@uncg.edu">kmhill6@uncg.edu</a><mailto:<a href="mailto:kmhill6@uncg.edu">kmhill6@uncg.edu</a>>> wrote:<br>
Thanks for pointing this out everyone! I am going to let my staff at University of North Carolina at Greensboro know what is going on and also contact JSTOR. Surprised I have not gotten in any tickets about this yet...<br>
<br>
Kate Hill<br>
Electronic Resources and Distance Education Librarian<br>
University of North Carolina at Greensboro Libraries<br>
Email: <a href="mailto:kmhill6@uncg.edu">kmhill6@uncg.edu</a><mailto:<a href="mailto:kmhill6@uncg.edu">kmhill6@uncg.edu</a>><br>
Phone: <a href="tel:1-336-334-4300" value="+13363344300">1-336-334-4300</a><tel:<a href="tel:1-336-334-4300" value="+13363344300">1-336-334-4300</a>><br>
<br>
On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <<a href="mailto:jcolson@lee.edu">jcolson@lee.edu</a><mailto:<a href="mailto:jcolson@lee.edu">jcolson@lee.edu</a>>> wrote:<br>
Right. Us, too. I’ve left voicemail and email.<br>
<br>
<br>
Thanks to all of you for causing me to check!<br>
<br>
Jeannie Colson<br>
<a href="mailto:jcolson@lee.edu">jcolson@lee.edu</a><mailto:<a href="mailto:jcolson@lee.edu">jcolson@lee.edu</a>><br>
Lee College<br>
Baytown, TX<br>
<br>
From: Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a><mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>] On Behalf Of Erin Finnerty<br>
Sent: Monday, October 12, 2015 3:57 PM<br>
To: Athena Hoeppner <<a href="mailto:athena@ucf.edu">athena@ucf.edu</a><mailto:<a href="mailto:athena@ucf.edu">athena@ucf.edu</a>>><br>
Cc: <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><mailto:<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<br>
Subject: Re: [Eril-l] JSTOR having problems?<br>
<br>
<br>
Temple's showing 'not currently logged in' as well. I couldn't get through on the phone, and don't see any announcement on their Twitter.<br>
<br>
Erin Finnerty<br>
Electronic Resources Librarian<br>
Temple University Libraries<br>
Philadelphia, PA 19122<br>
<a href="tel:%28215%29%20204-3275" value="+12152043275">(215) 204-3275</a><tel:%28215%29%20204-3275> | <a href="mailto:erinf@temple.edu">erinf@temple.edu</a><mailto:<a href="mailto:erinf@temple.edu">erinf@temple.edu</a>><br>
<br>
On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <<a href="mailto:athena@ucf.edu">athena@ucf.edu</a><mailto:<a href="mailto:athena@ucf.edu">athena@ucf.edu</a>>> wrote:<br>
We have the problem at UCF, too. I called JSTOR but got voicemail.<br>
<br>
-----Original Message-----<br>
From: Sara Colglazier [<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a><mailto:<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a>>]<br>
Received: Monday, 12 Oct 2015, 4:47PM<br>
To: Diane Westerfield [<a href="mailto:Diane.Westerfield@coloradocollege.edu">Diane.Westerfield@coloradocollege.edu</a><mailto:<a href="mailto:Diane.Westerfield@coloradocollege.edu">Diane.Westerfield@coloradocollege.edu</a>>]<br>
CC: <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><mailto:<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> [<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><mailto:<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>>]<br>
Subject: Re: [Eril-l] JSTOR having problems?<br>
Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara<br>
<br>
On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <<a href="mailto:Diane.Westerfield@coloradocollege.edu">Diane.Westerfield@coloradocollege.edu</a><mailto:<a href="mailto:Diane.Westerfield@coloradocollege.edu">Diane.Westerfield@coloradocollege.edu</a>>> wrote:<br>
Thanks everybody who responded. Now I can tell panicking students that it’s a nationwide problem, which may allow us to redirect them to other resources. ☺ Sometimes they get so locked on to one thing, it can be hard to get them to accept alternatives.<br>
<br>
Appreciatively,<br>
<br>
Diane Westerfield, Electronic Resources & Serials Librarian<br>
Tutt Library, Colorado College<br>
<a href="mailto:diane.westerfield@coloradocollege.edu">diane.westerfield@coloradocollege.edu</a><mailto:<a href="mailto:diane.westerfield@coloradocollege.edu">diane.westerfield@coloradocollege.edu</a>><br>
<a href="tel:%28719%29%20389-6661" value="+17193896661">(719) 389-6661</a><tel:%28719%29%20389-6661><br>
<a href="tel:%28719%29%20389-6082" value="+17193896082">(719) 389-6082</a><tel:%28719%29%20389-6082> (fax)<br>
<br>
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<br>
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Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 433<br>
Library, Information, & Technology Services<br>
Mount Holyoke College<br>
50 College Street<br>
South Hadley, MA 01075<br>
T: <a href="tel:413-538-2437" value="+14135382437">413-538-2437</a><tel:<a href="tel:413-538-2437" value="+14135382437">413-538-2437</a>><br>
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Melissa Atkinson, BS, MSLS<br>
E-Collections & Web Services Librarian<br>
Abilene Christian University<br>
ACU Box 29208<br>
Abilene, TX 79699-9208<br>
(v) <a href="tel:325-674-4811" value="+13256744811">325-674-4811</a><tel:325-674-4811><br>
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<a href="mailto:melissa.atkinson@acu.edu">melissa.atkinson@acu.edu</a><mailto:<a href="mailto:melissa.atkinson@acu.edu">melissa.atkinson@acu.edu</a>><br>
<a href="http://www.acu.edu/library" rel="noreferrer" target="_blank">http://www.acu.edu/library</a><br>
<a href="http://asklibrary.acu.edu" rel="noreferrer" target="_blank">http://asklibrary.acu.edu</a><<a href="http://asklibrary.acu.edu/" rel="noreferrer" target="_blank">http://asklibrary.acu.edu/</a>><br>
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Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 433<br>
Library, Information, & Technology Services<br>
Mount Holyoke College<br>
50 College Street<br>
South Hadley, MA 01075<br>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div>Melissa Belvadi</div><div>Collections Librarian</div><div>University of Prince Edward Island</div><div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581</div><div><br></div><div><br></div></div></div>
</div>