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<p>I sent this message to the list last Thursday and saw several responses from others who had seen the same problem and reported it to EBSCO.</p>
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<p><span style="font-size: 11pt;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;">Today I got a message from an EBSCO tech representative saying that he was unable to replicate the problem, and that "</span><span style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;">it's
hard to ascertain exactly what happened. If you notice it happening again though, please let me know." I replied that this is new behavior, nothing we've seen before, that other institutions had reported it, and asked that he continue to investigate. </span></span><span style="font-family: Calibri, Arial, Helvetica, sans-serif;"></span></span></p>
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<p><span style="font-size: 11pt;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;">Has anyone else heard back on this? </span></span></span></p>
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<p><span style="font-size: 11pt;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;">thank you,</span></span></span></p>
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<p><span style="font-size: 11pt;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif;">Jane</span></span></span></p>
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<p>Jane Lawless</p>
<p>Electronic Resources/Serials Librarian<br>
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<p>Levin Memorial Library</p>
<p>Curry College</p>
<p>Milton MA 02186</p>
<p>(617) 333-2245</p>
<p>jlawless@curry.edu <span style="color: rgb(31, 73, 125); font-family: Calibri, sans-serif; font-size: 11pt;"> </span></p>
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<b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" style="color: blue; text-decoration: underline;" title="mailto:eril-l-bounces@lists.eril-l.org
Ctrl+Click or tap to follow the link">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Lawless, Jane<br>
<b>Sent:</b> Thursday, October 08, 2015 3:37 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" style="color: blue; text-decoration: underline;">
eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCOhost folders: new problem</span></p>
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Hello, I am trying to determine whether this problem is happening elsewhere, too. I have had three reports of the problem since yesterday. I have not seen this particular probem before.</p>
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Multiple records in saved personal folders are displaying the message “record not available”. I have submitted the problem to EBSCO and they are working on it. An example is below, where all records are not available. About half of my personal folders (I have
40) show this error. If you have are familiar with this problem could you let me know? thanks.</p>
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<img border="0" width="838" height="632" id="Picture_x0020_1" style="-webkit-user-select: none;" src="cid:image001.png@01D101E3.A7C9F6D0"></p>
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<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
Jane Lawless</p>
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Electronic Resources and Serials Librarian</p>
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Levin Memorial Library</p>
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Curry College</p>
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1071 Blue Hill Ave</p>
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Milton MA 02186</p>
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(617) 333-2245 (v)</p>
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<a href="mailto:jlawless@curry.edu" style="color: blue; text-decoration: underline;">jlawless@curry.edu</a>
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