<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Corbel;
panose-1:2 11 5 3 2 2 4 2 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Trebuchet MS";
panose-1:2 11 6 3 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma",sans-serif;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:106%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:106%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:106%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:106%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma",sans-serif;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Tahoma",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Tahoma",sans-serif;
color:#002164;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:240868424;
mso-list-type:hybrid;
mso-list-template-ids:-1555134024 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#7030A0">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">We have INTOTA (ProQuest) as our main Electronic Resource Management System. They have a very nice Support where I can log in to open ticket for any kind of issue related to E-Resources.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">I directly open tickets with different vendors and publishers depending upon the issue.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">I notify and work with digital librarian to resolve issues related to E-Resources on our library website.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">I inform and work with library specialist for issues like EZ proxy etc.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">I contact Accounts department for Invoice related issues of the E-Resources.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">Have discussion with immediate supervisor if needed.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="color:#7030A0"><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#7030A0">Also I keep my own Excel files for all kind of data.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">With best wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">Sunita Gandhi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">Johnson County Community College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">Library Technical Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#7030A0">913-469-8500 Ext. 4647<o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></a></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Rathmel, Angela<br>
<b>Sent:</b> Monday, October 12, 2015 9:27 AM<br>
<b>To:</b> Smith, Kelly <Kelly.Smith2@eku.edu>; 'Brown, Clara (DCPL)' <clara.brown@dc.gov>; 'Beth Johns' <bmjohns@svsu.edu><br>
<b>Cc:</b> 'eril-l@lists.eril-l.org' <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Ticketing systems for eResources<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi everyone, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Colleagues on this list co-authored a recently published article on the topic of troubleshooting which included an overview of a number of different ticketing systems and other tools being used by you all for
this task. The paper was based on a survey sent to this and other similar listservs. Here’s the citation and links to access:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">Angela Rathmel, Liisa Mobley, Buddy Pennington & Adam Chandler (2015) Tools, Techniques, and Training: Results of an E-Resources
Troubleshooting Survey, <i>Journal of Electronic Resources Librarianship, 27</i>:2, 88-107
</span><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue"><a href="http://dx.doi.org/10.1080/1941126X.2015.1029398">http://dx.doi.org/10.1080/1941126X.2015.1029398</a></span><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The open access (manuscript) version is available at:
<a href="http://hdl.handle.net/1808/18074">http://hdl.handle.net/1808/18074</a> and Table 3 in particular (p 39) shows a list of the various ticketing system tools shared from this survey.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Angie Rathmel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">University of Kansas Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aroads@ku.edu">aroads@ku.edu</a> |
<a href="mailto:atruthbrarian@gmail.com">atruthbrarian@gmail.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">785-864-8834 (w) | 785-218-3881 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Smith, Kelly<br>
<b>Sent:</b> Friday, October 09, 2015 1:39 PM<br>
<b>To:</b> 'Brown, Clara (DCPL)' <<a href="mailto:clara.brown@dc.gov">clara.brown@dc.gov</a>>; 'Beth Johns' <<a href="mailto:bmjohns@svsu.edu">bmjohns@svsu.edu</a>><br>
<b>Cc:</b> 'eril-l@lists.eril-l.org' <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Ticketing systems for eResources<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#002164">Xan’s article is from 2009 (!). Definitely a good one to check out.
<a href="http://scholarship.claremont.edu/library_staff/3/">http://scholarship.claremont.edu/library_staff/3/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#002164"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#002164"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Kelly Smith
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Coordinator of Collections and Discovery
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Eastern Kentucky University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">email</span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#002164">
</span><span style="color:#002164"><a href="mailto:kelly.smith2@eku.edu"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">kelly.smith2@eku.edu</span></a></span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#002164">
</span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">|
</span><span style="color:#002164"><a href="http://libguides.eku.edu/prf.php?account_id=300"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">research guides</span></a></span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.library.eku.edu/"><span style="color:blue;text-decoration:none"><img border="0" width="86" height="36" id="_x0000_i1025" src="cid:image001.jpg@01D104F0.9887E500" alt="EKU-Libraries-Logo---Maroon"></span></a><span style="color:#002164"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002164"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#002164"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Brown, Clara (DCPL) [<a href="mailto:clara.brown@dc.gov">mailto:clara.brown@dc.gov</a>]
<br>
<b>Sent:</b> Friday, October 09, 2015 11:21 AM<br>
<b>To:</b> Beth Johns <<a href="mailto:bmjohns@svsu.edu">bmjohns@svsu.edu</a>>; Smith, Kelly <<a href="mailto:Kelly.Smith2@eku.edu">Kelly.Smith2@eku.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: Ticketing systems for eResources<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I know Xen Arch wrote a great article about this a while back, I think</span><span style="font-family:Wingdings;color:#1F497D">J</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Clara Brown<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Electronic and Digital Resources Librarian, DC Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">901 G Street, NW, Washington, DC 20001<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Tel. 202-727-3772<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><a href="mailto:clara.ruttenberg@dc.gov"><span style="color:blue">clara.ruttenberg@dc.gov</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Beth Johns<br>
<b>Sent:</b> Friday, October 09, 2015 11:05 AM<br>
<b>To:</b> Kelly Smith<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Ticketing systems for eResources<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black">I'd be interested too or will just wait for Kelly's article. :)
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black">We're just using email currently, though we are pretty small. It works -- though I'd like to use a better system to track recurrent problems. I've tried the homegrown way of just
creating a spreadsheet but that became cumbersome as well. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Verdana",sans-serif;color:black">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif;color:black">From:
</span></b><span style="font-family:"Helvetica",sans-serif;color:black">"Kelly Smith" <<a href="mailto:Kelly.Smith2@eku.edu">Kelly.Smith2@eku.edu</a>><br>
<b>To: </b><a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Sent: </b>Friday, October 9, 2015 10:58:59 AM<br>
<b>Subject: </b>[Eril-l] Ticketing systems for eResources<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black">Hi folks. I know there have been a couple of different rounds of conversations on this listserv about implementing Ticketing Systems for eResource troubleshooting and management.
I’m currently writing an article on this topic for the new “Problem Solved” column in
<i>Serials Review</i>. I’d be interested in talking to anyone who thinks they have a well-functioning system and would like to tell me a little about it. If you’re interested, please contact me off-list.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Kelly Smith
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Coordinator of Collections and Discovery
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Eastern Kentucky University Libraries</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">email</span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:black">
</span><span style="color:black"><a href="mailto:kelly.smith2@eku.edu" target="_blank"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">kelly.smith2@eku.edu</span></a></span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:black">
</span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">|
</span><span style="color:black"><a href="http://libguides.eku.edu/prf.php?account_id=300" target="_blank"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">research guides</span></a></span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="http://www.library.eku.edu/" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="86" height="36" id="Picture_x0020_1" src="cid:image001.jpg@01D104F0.9887E500" alt="EKU-Libraries-Logo---Maroon"></span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<hr size="2" width="100%" align="center">
</span></div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray"><br>
The information contained in this e-mail and any attachments thereto ("e-mail") is sent by the Johnson County Community College ("JCCC") and is intended to be confidential and for the use of only the individual or entity named above. The information may be
protected by federal and state privacy and disclosures acts or other legal rules. If the reader of this message is not the intended recipient, you are notified that retention, dissemination, distribution or copying of this e-mail is strictly prohibited. If
you have received this e-mail in error please immediately notify JCCC by email reply and immediately and permanently delete this e-mail message and any attachments thereto. Thank you.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</div>
</body>
</html>