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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Whenever I read threads like these it makes me realize just how bad many of our vendors are, and the terrible service we put up with as a profession. The bar
is very low and it doesn’t take much to impress us. <br>
That being said, I agree that ThirdIron is one of the good ones. Every time Proquest sends out one of their creepy, stock-image laden update emails I’m nervous they are going to announce that they bought up another one of the good guys . Stay gold, ThirdIron,
Kanopy, Privco, … <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">(sorry to derail)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jennifer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jennifer DeJonghe<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Librarian and Professor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Metropolitan State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">St. Paul, MN<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Melissa Belvadi<br>
<b>Sent:</b> Thursday, September 10, 2015 8:59 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] BrowZine<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I also agree that their customer service is excellent. It's very personal, very "small company eager to please customers" and still at the stage where they can make changes very quickly. For
instance, right after the web interface came out, one of our librarians noticed that some aspect of how they used color/links on one screen was confusing, and when I contacted them they agreed on the spot and changed it within literally hours!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Melissa<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Sep 10, 2015 at 10:53 AM, Hartnett, Eric J <<a href="mailto:ehartnett@library.tamu.edu" target="_blank">ehartnett@library.tamu.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m glad Steve brought up Third Iron’s customer service. I completely agree that they are excellent.
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Eric</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Steve Oberg<br>
<b>Sent:</b> Wednesday, September 09, 2015 5:07 PM<br>
<b>To:</b> Melissa Belvadi; Alice Daugherty</span><o:p></o:p></p>
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<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] BrowZine<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">As others have noted, up ’til now, usage figures have been disappointing. However, like Texas A&M,
we feel this product needs more time to get traction with our users (we are in our second year of subscribing to it). Whenever I’ve demo’d it, it has elicited a wow kind of reaction. I think it needs more promotion, though. In addition, we, too signed on for
BrowZine Web and I think that will greatly help with use.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">One other point I’d make is that Third Iron, the maker of BrowZine, has offered excellent customer
support for us and has actively listened to and in some cases followed our advice for improvements. My impression is of a small but very responsive and engaged operation.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Steve</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg" target="_blank"><span style="color:purple">Steve
Oberg</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Assistant Professor of Library Science</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Electronic Resources and Serials</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Wheaton College (IL)</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="tel:%2B1%20%28630%29%20752-5852" target="_blank">+1 (630) 752-5852</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Calibri","sans-serif";color:black">From:
</span></b><span style="font-family:"Calibri","sans-serif";color:black">Eril-l on behalf of Melissa Belvadi<br>
<b>Date: </b>Wednesday, September 9, 2015 at 4:09 PM<br>
<b>To: </b>Alice Daugherty<br>
<b>Cc: </b>"<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>"<br>
<b>Subject: </b>Re: [Eril-l] BrowZine</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black">We are one of the earliest customers. Very little use that we know of (they haven't figured out usage data and COUNTER
doesn't make much sense for this product), but they just released the new web interface and within the next month or two are going to add the "My bookshelf" to that interface, and so we expect a big increase after that and are making more of an effort to publicize
it than before.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black">With those features it suddenly becomes useful to everyone, not just iOS and Android users.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black">Ask again in December and you'll probably get very different answers.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial","sans-serif";color:black">Melissa Belvadi, UPEI</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">On Wed, Sep 9, 2015 at 5:32 PM, Alice Daugherty <<a href="mailto:adaugher@lsu.edu" target="_blank">adaugher@lsu.edu</a>>
wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Would anyone with BrowZine at their institution be willing to tell me their assessment of the product? Is there a good amount of usage? Have students
and faculty adopted it as a good tool?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Thanks!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Alice</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black"><a href="http://www.lsu.edu/" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461D7C;text-decoration:none"><img border="0" width="54" height="17" id="_x0000_i1025" src="cid:image001.png@01D0EBC4.E7499160" alt="LSU"></span></a></span><o:p></o:p></p>
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<b><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333">Alice Daugherty</span></b><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"><br>
Collections Assessment and Analysis Librarian<br>
LSU Libraries<br>
Louisiana State University <br>
30 Middleton, Baton Rouge, LA 70803 <br>
office <a href="tel:225.578.7652" target="_blank">225.578.7652</a> <br>
<a href="mailto:adaugher@lsu.edu" target="_blank"><span style="color:#451D7C">adaugher@lsu.edu</span></a> | <a href="http://www.lsu.edu/" target="_blank"><span style="color:#451D7C">lsu.edu</span></a> | <a href="http://lib.lsu.edu/" target="_blank"><span style="color:#451D7C">lib.lsu.edu</span></a></span><o:p></o:p></p>
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<span style="color:black"><a href="http://www.facebook.com/https:/www.facebook.com/LSULibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461D7C;text-decoration:none"><img border="0" width="17" height="17" id="_x0000_i1026" src="cid:image002.png@01D0EBC4.E7499160" alt="Facebook"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><span style="color:black"><a href="http://www.twitter.com/lsulibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461D7C;text-decoration:none"><img border="0" width="21" height="17" id="_x0000_i1027" src="cid:image003.png@01D0EBC4.E7499160" alt="Twitter"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><span style="color:black"><a href="http://www.instagram.com/lsulibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461D7C;text-decoration:none"><img border="0" width="17" height="17" id="_x0000_i1028" src="cid:image004.png@01D0EBC4.E7499160" alt="Instagram"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><o:p></o:p></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Melissa Belvadi</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Collections Librarian</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">University of Prince Edward Island</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a>
<a href="tel:902-566-0581" target="_blank">902-566-0581</a></span><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Melissa Belvadi<o:p></o:p></p>
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<p class="MsoNormal">Collections Librarian<o:p></o:p></p>
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<p class="MsoNormal">University of Prince Edward Island<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581<o:p></o:p></p>
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