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<p class="MsoNormal"><span style="color:#1F497D">Interesting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">What comes to mind right away is maybe time from trial to end-user availability, usage, maybe level of familiarity with target audience (could be gauged through end-user surveys).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Amy Fry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Associate Professor, Electronic Resources Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerome Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green, OH 43403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">afry@bgsu.edu<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">email is the best way to reach me</span></i><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Hartnett, Eric J<br>
<b>Sent:</b> Wednesday, August 19, 2015 9:44 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Measuring success in electronic resources<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we’ve just begun looking at electronic resources. One of the things
he’s interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it’s been received. Because the process for acquiring, setting up, and maintaining
an ejournal or database is quite different, we’re having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end – we receive so few of them that there doesn’t seem
to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Eric<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Eric Hartnett <br>
Assistant Professor <br>
Electronic Resources Librarian <br>
Texas A&M University Libraries <u><span style="color:blue"><br>
</span></u><a href="mailto:ehartnett@library.tamu.edu">ehartnett@library.tamu.edu</a>
<br>
<br>
316D Library Annex | 5000 TAMU | College Station, TX 77840 <br>
<br>
Tel. 979.845.0797 | Fax. 979.458.1630 <u><span style="color:blue"><br>
<br>
</span></u><a href="http://library.tamu.edu/">http://library.tamu.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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