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<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Do you usually purchase electronic resources upon faculty / student request or by speculative selection? If you purchase items on request, you might be able to use the amount of time between the request and when
you notify that person that it is ready to use.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You may be able to use COUNTER’s access denied reports to approximate what you were aiming for with the helpdesk statistics. You might also consider setting up a time period for someone, such as a student worker,
to do periodic checks on your resources. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You could also track the number of issues you record in CORAL for the vendor. Or, perhaps, you could track the number of messages in your entire communication chain with the vendor or the number of actions you
need to take in your administrative portal. (There are some vendors I know from experience will need multiple communications to accomplish a task, whereas others are much more responsive.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Erin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Hartnett, Eric J<br>
<b>Sent:</b> Wednesday, August 19, 2015 9:44 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Measuring success in electronic resources<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we’ve just begun looking at electronic resources. One of the things
he’s interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it’s been received. Because the process for acquiring, setting up, and maintaining
an ejournal or database is quite different, we’re having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end – we receive so few of them that there doesn’t seem
to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Eric<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Eric Hartnett <br>
Assistant Professor <br>
Electronic Resources Librarian <br>
Texas A&M University Libraries <u><span style="color:blue"><br>
</span></u><a href="mailto:ehartnett@library.tamu.edu">ehartnett@library.tamu.edu</a>
<br>
<br>
316D Library Annex | 5000 TAMU | College Station, TX 77840 <br>
<br>
Tel. 979.845.0797 | Fax. 979.458.1630 <u><span style="color:blue"><br>
<br>
</span></u><a href="http://library.tamu.edu/">http://library.tamu.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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... <br>
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<p><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt">Erin Wentz
<br>
<i>Electronic Resources Librarian, Assistant Professor</i></span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
Library and Learning Resources <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','serif'; FONT-SIZE: 9pt"><b>MCPHS University</b> </span></p>
<p><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt">179 Longwood Ave | Boston MA 02115
<br>
<b>T</b> 617.732.2810 </span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
erin.wentz@mcphs.edu <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial Bold','serif'; FONT-SIZE: 9pt"><a href="http://www.mcphs.edu">www.mcphs.edu</a>
</span></p>
<p><a title="" href="http://www.mcphs.edu/"><img style="WIDTH: 224px; HEIGHT: 63px" border="0" hspace="0" alt="" src="cid:mcphsu_logo6fc4.jpg" width="224" height="63"></a></p>
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<o:p></o:p></span></p>
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