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<p class="MsoNormal"><span style="color:#1F497D">To add to that – you’d need different metrics for a successful trial process vs a successful roll out vs successful maintenance.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Trial – how long to set it up; where is it publicized and how much of that can be measured (page views, individual contacts, read emails, etc); how much feedback is received from how many sources; etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Roll out – how long to set it up within your system; more publicity measures; how many faculty/researchers/clinicians use it as it is intended to be used and tell you about it; how much usage is there and when
it upticks; what feedback is given after it is in active use for a term/year; etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Maintenance – how many fails; usage per year; cost per use by year; quality of vendor interactions; regular license reviews; type of cost increases in comparison to peer resources; etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Susan Swogger, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Collections Development Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Health Sciences Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">University of North Carolina at Chapel Hill<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(919) 966-0777<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sswogger@email.unc.edu"><span style="color:#0563C1">sswogger@email.unc.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Amy Lynn Fry<br>
<b>Sent:</b> Wednesday, August 19, 2015 9:58 AM<br>
<b>To:</b> Hartnett, Eric J <ehartnett@library.tamu.edu>; Eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Measuring success in electronic resources<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Interesting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">What comes to mind right away is maybe time from trial to end-user availability, usage, maybe level of familiarity with target audience (could be gauged through end-user surveys).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Amy Fry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Associate Professor, Electronic Resources Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerome Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green, OH 43403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:afry@bgsu.edu">afry@bgsu.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">email is the best way to reach me</span></i><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Hartnett, Eric J<br>
<b>Sent:</b> Wednesday, August 19, 2015 9:44 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Measuring success in electronic resources<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we’ve just begun looking at electronic resources. One of the things
he’s interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it’s been received. Because the process for acquiring, setting up, and maintaining
an ejournal or database is quite different, we’re having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end – we receive so few of them that there doesn’t seem
to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Eric<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Eric Hartnett <br>
Assistant Professor <br>
Electronic Resources Librarian <br>
Texas A&M University Libraries <u><span style="color:blue"><br>
</span></u><a href="mailto:ehartnett@library.tamu.edu">ehartnett@library.tamu.edu</a>
<br>
<br>
316D Library Annex | 5000 TAMU | College Station, TX 77840 <br>
<br>
Tel. 979.845.0797 | Fax. 979.458.1630 <u><span style="color:blue"><br>
<br>
</span></u><a href="http://library.tamu.edu/">http://library.tamu.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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