<div dir="ltr"><span id="docs-internal-guid-7ecb3771-0033-267d-1112-724951161087"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">*Apologies in advance for multiple postings.*</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);font-weight:bold;vertical-align:baseline;white-space:pre-wrap;background-color:transparent">ALCTS webinar: Strategies for Effective Library Communication</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Date: Wednesday, August 26, 2015</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">All webinars are one hour in length and begin at 11am Pacific, noon Mountain, 1pm Central, and 2pm Eastern time.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Description: The key to any well-run organization is effective communication. Need help sharpening your communication skills? Handling problem personalities? Maximizing your efforts through cooperation and collaboration? This webinar will provide tips and tactics to ensure successful interpersonal communication encounters with supervisors, subordinates, colleagues, and co-workers. Foster collegiality, connections, and cooperation with others through open communication that recognizes relational as well as information needs.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Learning outcomes: </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Participants will learn practical strategies that focus on:</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* How to enhance internal service excellence.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* How to communicate more effectively.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* Principles of assertive and open communication.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* Positive approaches to problematic people.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* How to ask for and receive help from others.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* Effective collaboration.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* Principles of cross-generational cooperation.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">* How and when to delegate, to share responsibility, and to empower others.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Who should attend? Collection Development & Technical Services librarians and staff members</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Presenter: </span><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);font-weight:bold;vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Marie L. Radford, Ph.D. </span><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">is Professor in the Department of Information and Library Studies, at the Rutgers School of Communication & Information. Her dynamic presentation style is well-known for presentation of frequent workshops/webinars on topics that include: assessment, professional communication, time management, customer service excellence, conflict management, and positive approaches to problematic people. Her latest book is: Leading the Reference Renaissance (Neal-Schuman, 2012). She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference service.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">*****************</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Registration Fees:  ALCTS Member $43 ; Non-member $59 ; Group rate (members/non-members) $99/$129 ; International $43   </span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">For additional information and access to registration links, please go to the following website: </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://www.ala.org/alcts/confevents/upcoming/webinar/082615" style="text-decoration:none"><span style="font-size:16px;font-family:'Times New Roman';text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;background-color:transparent">http://www.ala.org/alcts/confevents/upcoming/webinar/082615</span></a></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">ALCTS webinars are recorded and registrants receive a link to the recording shortly following the live event.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email </span><a href="about:blank" style="text-decoration:none"><span style="font-size:16px;font-family:'Times New Roman';text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;background-color:transparent">registration@ala.org</span></a><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">. For all other questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or </span><a href="mailto:alctsce@ala.org" style="text-decoration:none"><span style="font-size:16px;font-family:'Times New Roman';text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;background-color:transparent">alctsce@ala.org</span></a><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">.</span></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:16px;font-family:'Times New Roman';color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">Posted on behalf of the ALCTS Continuing Education Committee.</span></p></span></div>