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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We license 5 EBSCO products for public libraries, and noticed a significant drop in 4 of them when the switch to COUNTER4 was made.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Our EBSCO rep advised me that they were aware of the trend, as several libraries have reported the same experience. To date they haven’t provided an explanation,
but I’ll share if I hear anything.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Beth Harding MA, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">E-Resources Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Southern Ontario Library Service<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1 Yonge Street, Suite 1504<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Toronto, ON M5E 1E5<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">416-961-1669 ext. 5180 or 1-800-387-5765<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">bharding@sols.org<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.sols.org/index.php/share-collaborate/e-resources-and-e-collections/e-resources/tier-1-funded/compass-101"><span style="color:blue">Compass:
A Guide to Funded E-Resources for Public Libraries</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="www.sols.org"><span style="color:blue">www.sols.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Remy, Charlie<br>
<b>Sent:</b> Thursday, May 14, 2015 8:45 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] use stats - COUNTER 3 to COUNTER 4 experience<o:p></o:p></span></p>
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<p class="MsoNormal">Chrysanna, <o:p></o:p></p>
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<p class="MsoNormal">I’ve definitely noticed a significant drop in usage statistics for our EBSCO databases but I haven’t thought to attribute this to the change in COUNTER versions. EBSCO Support looked into it and said that everything looks fine on their
end. So perhaps the change in COUNTER versions is affecting the stats…<o:p></o:p></p>
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<p class="MsoNormal">Charlie<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica","sans-serif";color:black">Charlie Remy<br>
Assistant Professor <br>
Electronic Resources and Serials Librarian<br>
University of Tennessee at Chattanooga Library<br>
UTC-Dept 6456<br>
600 Douglas St.<br>
Chattanooga, TN 37403<br>
<a href="mailto:charlie-remy@utc.edu">charlie-remy@utc.edu</a><br>
Tel. 423-425-4470<o:p></o:p></span></p>
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<p class="MsoNormal">On May 13, 2015, at 10:05 PM, Chrysanna Beazley <<a href="mailto:Chrysanna.Beazley@aucklandcouncil.govt.nz">Chrysanna.Beazley@aucklandcouncil.govt.nz</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi everyone,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">With the change from COUNTER3 to COUNTER4 has anyone experienced lower usage stats for certain vendors? In particular I have noticed our views seem lower now for our Ebsco,
Oxford, and Alexander St databases.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Have you had a similar experience, and has any explanation been provided?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Chrysanna<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Chrysanna Beazley BA, MLIS, RLIANZA</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Senior Librarian Electronic Resources I Regional Collections</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial Baltic","sans-serif";color:gray">Auckland Libraries - Ngā Whare Mātauranga o Tāmaki Makaurau</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Ph +649 373-6808 I Extn: (40)6808 I Fax +649 3077741</span><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Auckland Council, Level 3, Central City Library, Lorne Street, Auckland 1, New Zealand</span><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Council website</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="http://www.aucklandcouncil.govt.nz/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">www.aucklandcouncil.govt.nz</span></a><span class="apple-converted-space"> </span><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Library website:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="http://www.aucklandlibraries.govt.nz/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">www.aucklandlibraries.govt.nz</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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