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<p class="MsoNormal"><span style="color:#1F497D">We have also run into this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Amy Fry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Associate Professor, Electronic Resources Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green State University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerome Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bowling Green, OH 43403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">afry@bgsu.edu<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">email is the best way to reach me</span></i><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Harolyn Hylton<br>
<b>Sent:</b> Friday, April 17, 2015 1:21 PM<br>
<b>To:</b> Bulock, Christopher J; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We had a similar issue & went back & forth with EBSCO.<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none">They told us that after 6 consecutive attempts at login the system will force a password reset. That was all the explanation they could give us.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, we thought that maybe too many folks were trying to access usage stats in the Admin account, tripping on the credentials, and possible causing the auto password reset, so we asked EBSCO to set up an admin account profile just for Usage
Stats.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Since then (5 months) we haven’t had to have the password reset. It’s still an experiment in progress.<o:p></o:p></p>
<p class="MsoNormal">We also flagged the record to access the admin credentials, with a note stating to enter info carefully.
<o:p></o:p></p>
<p class="MsoNormal">_______________________________________<o:p></o:p></p>
<p class="MsoNormal">Harolyn Hylton<o:p></o:p></p>
<p class="MsoNormal">E-Resources Associate<br>
Acquisitions & Discovery Enhancement<o:p></o:p></p>
<p class="MsoNormal">MIT Libraries<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:harolyn@mit.edu"><span style="color:blue">harolyn@mit.edu</span></a> | 14E-210 | 617.253.1928<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Bulock, Christopher J<br>
<b>Sent:</b> Friday, April 17, 2015 12:52 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, we are constantly resetting our EBSCO passwords. It gets pretty frustrating.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Chris Bulock<br>
Oviatt Library<br>
California State University Northridge<br>
818-677-6302<br>
<a href="mailto:christopher.bulock@csun.edu">christopher.bulock@csun.edu</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Roen Janyk<br>
<b>Sent:</b> Friday, April 17, 2015 9:36 AM<br>
<b>To:</b> 'Cruse, Cheryl'; 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Yes! I thought it was just us…. Identical issue. It only happens on and off, so it has been difficult to report. Of course every time I have reported it, support resets the password and it is fine for a short while. I
also find I have to use ‘incognito mode’ in Chrome to login to EBSCOadmin after I have logged in the first time with the new password.
</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="color:#0F243E">Roën Janyk, MLIS</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#0F243E">Web Services </span><span lang="EN-CA" style="color:#0F243E">Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><i><span lang="EN-CA" style="font-size:10.0pt;color:#0F243E">Library Department Chair</span></i><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#0F243E">Okanagan College</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#0F243E">Kelowna, BC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#0F243E">(250) 762-5445 x.4660 </span><span lang="EN-CA" style="color:#0F243E">| L101A</span><o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:rjanyk@okanagan.bc.ca"><span style="color:blue">rjanyk@okanagan.bc.ca</span></a><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Cruse, Cheryl<br>
<b>Sent:</b> Friday, April 17, 2015 9:00 AM<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> [Eril-l] Ebsco Admin and Collection Manager pwd problems</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I would like to know if anyone else is experiencing the same problem with EBSCO Admin and ECM passwords. When trying to log on to our accounts at Ebsco Admin and Ebsco Collection Manager our password is often rejected. We change the password
to something new, are allowed access for about two days and then the next time we try to log in the new password is rejected, forcing us to change it again. I have contacted Ebsco support but wanted to know if others ran into this difficulty.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman","serif"">Cheryl Cruse</span></i><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman","serif"">Technical Services Librarian</span></i><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman","serif"">Shasta College Library</span></i><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman","serif""><a href="mailto:ccruse@shastacollege.edu">ccruse@shastacollege.edu</a></span></i><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman","serif"">530-242-2348</span></i><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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