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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Yes, we’ve had the same issues over the years as well. I usually have to call the EBSCO helpdesk to get it fixed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Best,<br>
Jen</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jennifer Richard (BSc, MLIS)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Academic Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Vaughan Memorial Library <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Acadia University <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Wolfville, NS B4P 2R6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Email: <a href="mailto:Jennifer.richard@acadiau.ca">
<span style="color:#0563C1">Jennifer.richard@acadiau.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Phone: 585-1528<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Don't ever mistake my silence for ignorance, my calmness for acceptance, or my kindness for weakness – author unknown.</span></i><i><span style="color:#1F497D"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Bulock, Christopher J<br>
<b>Sent:</b> April-17-15 1:52 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Yes, we are constantly resetting our EBSCO passwords. It gets pretty frustrating.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Chris Bulock<br>
Oviatt Library<br>
California State University Northridge<br>
818-677-6302<br>
<a href="mailto:christopher.bulock@csun.edu">christopher.bulock@csun.edu</a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Roen Janyk<br>
<b>Sent:</b> Friday, April 17, 2015 9:36 AM<br>
<b>To:</b> 'Cruse, Cheryl'; 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal">Yes! I thought it was just us…. Identical issue. It only happens on and off, so it has been difficult to report. Of course every time I have reported it, support resets the password and it is fine for a short while. I also find I have to
use ‘incognito mode’ in Chrome to login to EBSCOadmin after I have logged in the first time with the new password.
<span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="color:#0F243E">Roën Janyk, MLIS</span></i></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Web Services </span>
<span style="color:#0F243E">Librarian</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;color:#0F243E">Library Department Chair</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Okanagan College</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">Kelowna, BC</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#0F243E">(250) 762-5445 x.4660
</span><span style="color:#0F243E">| L101A</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a href="mailto:rjanyk@okanagan.bc.ca"><span style="color:blue">rjanyk@okanagan.bc.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Cruse, Cheryl<br>
<b>Sent:</b> Friday, April 17, 2015 9:00 AM<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> [Eril-l] Ebsco Admin and Collection Manager pwd problems</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"> <span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I would like to know if anyone else is experiencing the same problem with EBSCO Admin and ECM passwords. When trying to log on to our accounts at Ebsco Admin and Ebsco Collection Manager our password is often rejected.
We change the password to something new, are allowed access for about two days and then the next time we try to log in the new password is rejected, forcing us to change it again. I have contacted Ebsco support but wanted to know if others ran into this difficulty.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif">Cheryl Cruse</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif">Technical Services Librarian</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif">Shasta College Library</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif"><a href="mailto:ccruse@shastacollege.edu">ccruse@shastacollege.edu</a></span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif">530-242-2348</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
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