[Eril-l] Ebook Central Reader App Upgrade - download issues?

[Electronic Resources in Libraries discussion list]

Hi Lisa,

At my library, we are still awaiting a fix for the “device does not meet integrity requirements” error on managed Windows devices. Initially we were told that the issue was that the app requires administrative privileges, but we have found that even admin users are getting the error. This points to the issue being something to do with “Microsoft Azure Attestation” as described in item #3 in the ProQuest Support article about this issue<https://support.proquest.com/s/article/Why-am-I-getting-the-error-Device-does-not-meet-integrity-requirements-when-installing-the-Ebook-Central-app-on-my-Windows-device?language=en_US>.

I’m very interested to hear if others have found a workaround for this issue!

John

John Holm (he/him)
E-Resources & Discovery Librarian
University of St. Thomas Libraries | library.stthomas.edu<https://library.stthomas.edu/>
john.holm at stthomas.edu<mailto:john.holm at stthomas.edu> | (651) 962-5009 | OSF Library 155
Zoom: https://stthomas.zoom.us/my/johnholm



From: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Sent: Wednesday, November 19, 2025 3:29 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Cc: Harris, Dawn M <dawnharris at tamuct.edu>; Nelson, Sandra <s.nelson at tamuct.edu>
Subject: Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?

Hello!
The Ebook Central Reader App has been out four months.  How is it working?  My library is considering making the switch soon.

Specifically, I’m concerned about the following issues:

  *   How is the app working with Windows 10 now?
  *   How have libraries that have lab computers deal with permission to download the app—or do you already have the app installed on the computers?
  *   How is the app working with iphones and androids?  Ipads?
  *   How many questions are library staff receiving from users about creating an account—is it very intuitive?

Thank you in advance!
Lisa

Lisa Hopkins, MLS
Head of Resource Management & Discovery Services, Senior Librarian
Assistant Dean of the University Library & Archives
Texas A&M University–Central Texas
1001 Leadership Place
Killeen, TX 76549
(254)519-5755

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, July 24, 2025 11:55 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?

Aloha Genesis,

I created a ticket yesterday since the app would not install on my Windows 10 PC. I also tried the mobile app on my iPhone this morning, and am having issues with the way text is displaying. Initially, it seemed to work on my iPhone, but then I noticed once I scrolled past the table of contents, I see some bullet points, but no text on subsequent pages. I am about to create another ticket. I appreciate your email, since I was going to have others test as well, but I think this may be a wider issue.

Kind regards,
Allyson

On Thu, Jul 24, 2025 at 2:33 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Morning all,

To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.

I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.

Thanks all,

Genesis Nieves
Electronic Resources Librarian
Molloy University, JET Library
Office: 516-323-3919
gnieves at molloy.edu<mailto:gnieves at molloy.edu>
https://www.molloy.edu/library<https://urldefense.com/v3/__https:/www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$>

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--

Allyson Ota

Electronic Resources Librarian

Kapiʻolani Community College Library

4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816

808.734.9254 | allyson at hawaii.edu<mailto:allyson at hawaii.edu> | guides.library.kapiolani.hawaii.edu<https://guides.library.kapiolani.hawaii.edu/home>
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