[Eril-l] Trouble accessing Statista?

[Electronic Resources in Libraries discussion list]

Nancy - We subscribe to Statista, I just attempted login via my personal laptop and successfully logged in using Chrome.

~ Maribel Castro

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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Wednesday, March 12, 2025 9:25 AM
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Subject: [Eril-l] Trouble accessing Statista?


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Many of our users are running into erratic but persistent problems logging in to Statista from off campus, via EZProxy / Shibboleth authentication. Instead of logging them in, they are taken to the public access page without any login; they do not see our University welcome message but instead the “Prices & Access” dropdown, and they get a paywall for any content they try to access. On campus, authenticated via campus IP range, everything seems fine. Since the problem seems to be only off campus, we’re investigating EZProxy as well, but I wondered if anyone on this list might have encountered or currently be encountering Statista access problems and have any suggestions to share.



So far the reports have been only in Chrome and more recently Edge, and none of the usual troubleshooting tips have resolved the issue. I haven’t been able to replicate the problem in any browser in Windows or Mac, but that is so often the case!

I’d welcome any suggestions,

--Nancy



Nancy Babb

Discovery Services Librarian

University Libraries

University at Buffalo

State University of New York

Buffalo, New York 14260-1110

phone (716) 645-0394

e-mail babb at buffalo.edu<mailto:babb at buffalo.edu>



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