[Eril-l] Primary Research Group has published the Survey of American College Students, Use of Academic Library Chatbots & Chat Services, ISBN 979-8-88517-306-3

[Electronic Resources in Libraries discussion list]

This study looks at how American college students use, or do not, academic
library chatbots and chat services.  The reports helps its readers to
answer questions such as: Which students use library chatbots, how often
and for what purpose?  How many use chatbots to find scholarly articles? To
help navigate the library website? To locate books?  To get help with
citations? To get information on library hours or staff availability?  As
chatbots and manned online chat services get greater attention in
libraries, it is essential that librarians know what students think of such
services, and how they are currently being used, and by whom.

Just a few of this 120-page report’s many findings are that:

·         13.3% of students “can’t stand” chatbots in general.

·         Students from rural areas were the most likely to dislike
chatbots intensely.

·         Politically conservative and “middle of the road” students were
much more likely than left wing students to use chatbots.

·         Psychology majors were the most likely to have used an “Ask a
Librarian” chat service.

·         Students who were working full time or part time were far more
likely than those not working to have used an Ask-a-Librarian chat service.

For a table of contents, the questionnaire and an excerpt – view the
product page for this report at: www.PrimaryResearch.com.
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