[Eril-l] [EXTERNAL] Re: Taylor & Francis eBooks - Error Messages for Random Users

Wed Jul 16 08:51:38 PDT 2025

Thanks for the heads up about eBook Central! That'll be helpful to keep an
eye on.
Erika

On Wed, Jul 16, 2025 at 11:16 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Unfortunately, I cannot confirm that we have had a similar issue with
> Taylor & Francis ebooks (yet). However, we have noticed random
> error messages when accessing/using ebooks sitting on ProQuest's eBook
> Central. In our case, when someone tries to access a chapter of an ebook,
> they get a message "Your session has expired. Please refresh this page,
> search again, or sign-in again." Sadly, refreshing does not work to solve
> the problem. I am getting the same response from the vendor that it is
> working for them and to clear the browser history and cache and sign in
> again. We are trying to figure out how to send directions "on what to do if
> you get this error message" out to all students and faculty at the
> beginning of Fall Term.
>
> This probably is not the same issue, but the randomness and error message
> problem are similar. If you get any new fixes for your problem with Taylor
> & Francis ebooks, please share!
>
> Judith
>
> --
> Judith Nagata  (she/her)
> Electronic Resources & Serials Librarian
> Dinand Library
> College of the Holy Cross
> Worcester, MA 01610
> p: 508-793-2639
> e: jnagata at holycross.edu
>
> On Wed, Jul 16, 2025 at 10:47 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Thanks for responding Susan! They also keep confirming it's working, but
>> there's 100% something on their end with this... I had to download a file
>> from the browser of the error page (i.e. right clicking and using "Inspect"
>> to see a bunch of coding) and send it to them. I offered to send them a HAR
>> file for them to review and I've sent screencasts... I don't know, I'm
>> quite frustrated.
>>
>> I'll be interested to see if *more *tickets slam through during the
>> first few weeks of classes. This is extremely problematic and they need to
>> find a fix...
>> I've also cleared my browser cache out and even after waiting so long, I
>> still can't get into anything... sigh.
>> Thanks for the insights, and confirmation we're not the only ones with
>> this issue!
>>
>> Erika
>>
>> On Wed, Jul 16, 2025 at 10:26 AM Electronic Resources in Libraries
>> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>>
>>> [*Caution*: Email from External Sender. Do not click or open links or
>>> attachments unless you know this sender.]
>>>
>>> Hi, Erika,
>>>
>>> We get these randomly as well, not just when accessing via Primo, but
>>> also when going directly to the database. It seems to happen on and off
>>> proxy (we use EZ proxy)
>>>
>>> I've submitted tickets to T&F before, but usually when they get around
>>> to checking it - they say it is working.
>>>
>>> I really dislike their platform, because of this, but I do think it is
>>> something wrong on their end, but since it is random I guess they can't fix
>>> it?
>>>
>>> The best thing I have found to do is to empty any T&F cookies from your
>>> browser and try again after a few minutes.
>>>
>>> Susan
>>>
>>>
>>>
>>> Susan R. Barber
>>> Electronic Resources Coordinator
>>> Paul and Rosemary Trible Library
>>> Christopher Newport University
>>> sbarber at cnu.edu
>>> 757-594-7046
>>>
>>>
>>> On Wed, Jul 16, 2025 at 8:19 AM Electronic Resources in Libraries
>>> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>>>
>>>> Hi,
>>>>
>>>> I *really *need to find out if anyone else has experienced this, but
>>>> we've been having a random eBook issue with Taylor & Francis content. When
>>>> users (including myself) attempt to download the eBook or a Chapter, the
>>>> page begins to load and then results in a "Sorry, Page Not Found" message:
>>>>
>>>> [image: image.png]
>>>>
>>>> I know it's not a proxy issue (we use OpenAthens). It also doesn't
>>>> appear to be a browser issue as this happens across every browser — but the
>>>> strangest part is it does *not *happen to everyone! It's just random
>>>> people at random moments. For example, I couldn't download content from a
>>>> book for 2 weeks — then, suddenly I COULD download the content... but that
>>>> only lasted a week before I started getting the "Sorry, Page Not Found"
>>>> message.
>>>>
>>>> I've been trying to work with Taylor & Francis on this since late May
>>>> and I'm getting nervous. We use many T&F eBooks for Courses... I haven't
>>>> seen anyone else bring this up, but has this happened (at all) to anyone? I
>>>> ONLY found that this was an issue because of users reporting access issues
>>>> for T&F content...
>>>>
>>>> Erika
>>>>
>>>>
>>>> ————————————————————
>>>> *Erika Boardman, MLIS *| Electronic Resources Management Librarian
>>>> UNC Charlotte | J. Murrey Atkins Library - Collection Services
>>>> 9201 University City Blvd. | Charlotte, NC 28223
>>>> eboardman at charlotte.edu <eboardman at uncc.edu> | 704-687-1124 |
>>>> library.charlotte.edu
>>>> Pronouns: she, her, hers
>>>> ————————————————————
>>>>
>>>>
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>>>> 704-687-1124. Thank you.*
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