[Eril-l] [EXTERNAL] Re: Cloudflare errors with EZProxy for numerous publisher sites

Tue Aug 19 09:01:26 PDT 2025

Matt, thanks for your insight.   We've resisted moving to hosted because of
the pricing, but if Cloudflare is going to be a continuing drama, we might
have to reconsider.

Vickie

On Tue, Aug 19, 2025 at 2:55 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Dear all
>
> Lurking (Highwire-hosted) publisher employee here. The Cloudflare problem
> is a side-effect of platforms trying to protect themselves from
> overwhelming AI bot traffic (see this blog post from BMJ's Ian Mulvany:
> https://world.hey.com/ian.mulvany/ai-bot-traffic-a-real-problem-right-now-a6a513a3).
> The problem is proxy servers look like bots to Cloudflare. I think
> OCLC/EZProxy have been working with Cloudflare to try to whitelist their
> hosted IP addresses, but this leaves a lot of self-hosted users and
> non-EZProxy proxy users exposed. HighWire are whitelisting IPs within 24
> hours of us telling them, but we know it's still a big problem. Apologies
> if this is all stuff you already knew.
>
> Yours
>
> Matt
>
> ---
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> ________________________________
> From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> Sent: Tuesday, August 12, 2025 4:36:07 PM
> To: Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> Subject: Re: [Eril-l] [EXTERNAL] Re: Cloudflare errors with EZProxy for
> numerous publisher sites
>
>
> [EXTERNAL]
>
> Hi Vickie-
>
> Here at Mount Holyoke, we've been contacting publishers directly, but I'm
> now including in my support request that this issue may be
> Silverchair-related and that multiple publishers and multiple customers are
> being affected.
>
> In brief, Silverchair provides website technical management and hosting
> technology for publishing online journals as a service to publishers and
> academic societies. Right now, it seems like security configuration changes
> by Silverchair are affecting Silverchair's hosted publisher sites.
>
> Without an e-resources person, it's not a surprise that you don't have the
> time to contact publishers individually. Because this is a widespread
> issue, it hopefully also means that it will be resolved for everyone at the
> same time as well.
>
> You may want to consider just contacting your highest-demand platforms, or
> even just letting your community know that on-campus access (and VPN if you
> have that available) can be a workaround for the moment (as direct IP
> access doesn't seem to be affected), and that this is a broader problem at
> other schools as well.
>
> Best,
> Jen Bolmarcich
>
> *reply chain abbreviated
> On Tue, Aug 12, 2025 at 11:40?AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:
> eril-l at lists.eril-l.org>> wrote:
> Dom and Jen,  I'm not as familiar with the Silverchair issue.    Is it
> possible to contact them directly or do we need to go through each
> publisher?    Are these publishers that can be added to IPregistery?   I'm
> not as familiar with dealing with individual publishers, we lost our
> electronic resources position.  :(
>
> Thanks!
>
> Vickie
> ---
> Jen Bolmarcich
> Pronouns<
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> she/her Discovery and Systems Librarian Mount Holyoke College
> mhc-e-resources-g at mtholyoke.edu<mailto:mhc-e-resources-g at mtholyoke.edu>
>
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