[Eril-l] EBSCO Discovery & ebooks issues

Fri Aug 8 08:12:59 PDT 2025

The change for the custom link labels is relatively recent. When EBSCO helped with that custom link creation, the longer label was perfectly acceptable.
I spent an hour and a half yesterday manually checking and fixing all our 8 million custom links. Woooo :(

Electronically yours,
Kris Ann Hudson (they/she)
Electronic Resources & Collections Assessment Librarian
Collections & Acquisitions Department
University Libraries
Miller Nichols Library, 308D
library.umkc.edu<http://library.umkc.edu/>
Phone: (816) 235-6470
[UMKC Logo]<http://www.umkc.edu/>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, August 7, 2025 2:29 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] EBSCO Discovery & ebooks issues

Thanks Linda,

It is over 35 characters long, but as I recall, EBSCO assisted with creating the custom link to begin with. Ebook Central is a consortia based sub for us and they told us to work with EBSCO to make things happen on the Discovery end.  That was several years ago though.

I'll ask EBSCO for suggestions, I don't want to break it entirely.

Thanks for the info!

Dana Mastroianni, MLIS

Manager, Library & Public Services | Jennie King Mellon Library<http://library.chatham.edu/>

Office: 412.365.1602

Chatham University|Woodland Rd. Pittsburgh, 15232

[Intsa]<https://www.instagram.com/jkmlibrary/>[FB]<https://www.facebook.com/JKMLibrary/>[Social, Circles, neon, Spotify, line Icon]<https://open.spotify.com/user/fuwu26wdwqq6ums8xs4utraq5>

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Thursday, August 7, 2025 3:13 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] EBSCO Discovery & ebooks issues

Hi, Dana,

How long is the Link Text for your custom link?  A number of libraries have reported similar issues.  If the link text has more than 35 characters, EBSCO is replacing it with stock text, as described on this Q&A page https://connect.ebsco.com/s/article/CustomLinks-Frequently-Asked-Questions?language=en_US (Scroll down to the section called Q: Why does the text I entered in EBSCOadmin for the Link Text field of a CustomLink not display in the new user interface?)

Linda

Linda J. Fox
Electronic Resources and Acquisitions Associate

(816) 235-5290

foxlj at umkc.edu<mailto:foxlj at umkc.edu>

University of Missouri - Kansas City
Miller Nichols Library

Electronic Resources & Acquisitions
800 E 51st Street
Kansas City, MO  64110

https://library.umkc.edu<https://library.umkc.edu/>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, August 7, 2025 1:52 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCO Discovery & ebooks issues

WARNING: This message has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.

My library uses EBSCO Discovery service, and we have both EBSCO's ebook collections and Ebook Central collections. Ebook Central listings are included in Discovery.

We've noticed that EBSCO ebook results have a clear link for full text under the Access Options menu, usually EPUB. When an eBook Central result appears in Discovery there is just a More Information box that takes place of the Access Options box.

The More Information box does link to the title in EBook Central but seems to be misleading.  I have no doubt this is another way EBSCO is trying to put their content first, just wondering if anyone else has contacted them about it.

We're also experiencing odd search result relevancy issues in Discovery, but that's probably another entire discussion.

Thanks in advance for any info!

Dana Mastroianni, MLIS

Manager, Library & Public Services | Jennie King Mellon Library<http://library.chatham.edu/>

Office: 412.365.1602

Chatham University|Woodland Rd. Pittsburgh, 15232

[Intsa]<https://www.instagram.com/jkmlibrary/>[FB]<https://www.facebook.com/JKMLibrary/>[Social, Circles, neon, Spotify, line Icon]<https://open.spotify.com/user/fuwu26wdwqq6ums8xs4utraq5>

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