[Eril-l] EBSCO new UI - Zendesk Chat Integration

Electronic Resources in Libraries discussion list eril-l at lists.eril-l.org
Fri Dec 13 06:33:43 PST 2024


Good morning,

We recently switched to the new EBSCO UI. As I was setting up the general
configuration, I was wondering if I could integrate our reference chat
service on the new UI. However, we use Zendesk. The new UI integration asks
for an URL, not an API or widget code. I am just wondering if anybody has
experience with this.

Thank you in advance,

Chris
-- 
H. Chris Chang, MSLIS, MA
Electronic Resources Supervisor
ILL, OER & Global Titles Librarian
Rolfing Memorial Library | hcchang at tiu.edu
Trinity International University
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