[Eril-l] Best of Core Forum: Preservation as a Service: Applying a customer-focused framework while caring for our collections

Tue Dec 19 05:00:00 PST 2023

*Cross posted to multiple lists*

Best of Core Forum: Preservation as a Service: Applying a customer-focused
framework while caring for our collections

Date: Tuesday, January 16, 2024

All webinars are one hour in length and begin at 11 am Pacific, noon
Mountain, 1 pm Central, and 2 pm Eastern time.

Description:

You’ve heard of the reference interview; this session introduces the
preservation dialogue. Preservation departments and other technical service
units are typically not considered “public-facing,” despite having a broad
impact on how library users engage with collections and collections spaces.
These highly specialized units frequently need to communicate effectively
with other library departments who act as internal “customers,” as well as
a variety of external stakeholders such as potential donors, researchers,
and institutions and private individuals seeking expertise. The
Preservation Dialogue adapts the principles of the Reference and User
Services Association (RUSA) reference interview framework and the
University of Illinois Library-developed GREAT customer service model to
improve communication in preservation-specific contexts when dealing with
both internal and external stakeholders. This focus on a two-way dialogue
allows for smoother collaboration to find common ground and break down
silos. Attendees will learn how to effectively meet stakeholder needs,
advocate for collections preservation, and manage expectations while
balancing best practices with the realities of budgets, staffing, and
policies. This session is aimed at preservation staff, but the information
is also applicable to other technical services workflows.

Learning outcomes:

At the end of the webinar, attendees will be able to:

   -

   Analyze scenarios within their own work in which they need to
   communicate specialized preservation knowledge to colleagues,
   collaborators, and stakeholders
   -

   Employ the preservation dialogue method in their everyday work to create
   and maintain effective working relationships with internal and external
   stakeholders
   -

   Effectively advocate for cultural heritage preservation within their
   institution and throughout the broader community

Who should attend?

Primarily preservation positions, but the principles also apply to other
technical services units such as cataloging and IT.

Presenters:

William Schlaack has worked in libraries since his first job in high school
as a page at his local public library. He discovered his passion for
preservation while working in archives during his senior year of college,
leading him to attend the University of Illinois. As a graduate assistant
he explored more aspects of preservation. William now works full time at
the University of Illinois and oversees large scale digitization and
reformatting projects, including working with the National Digital
Newspaper Program, Internet Archive, and HathiTrust.

Shelby Strommer is the Collections Care Coordinator at the University of
Illinois Urbana-Champaign Library. She holds a Master of Science in
Information, with a specialization in Preservation of Information, from the
University of Michigan. She is also a member of the National Heritage
Responders, a volunteer group of professionals who provide support to
cultural heritage institutions during emergencies and disaster recovery.

*****************

Registration fees for webinar:  Core Member $57.67; ALA member: $71.10;
Non-member $79.00

For additional information and access to registration links, please go to
the following website:

https://elearning.ala.org/local/catalog/view/product.php?productid=1085

Core webinars are recorded and registrants receive a link to the recording
shortly following the live event.

For questions about registration, contact ALA Registration by calling
1-800-545-2433 and press 5 or email registration at ala.org.

For all other questions or comments related to Core webinars, please
contact Core CE staff at corece at ala.org.

*Posted on behalf of the Core Continuing Education Committee.*

____

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