[Eril-l] Morningstar database access issue

Thu Jul 14 13:44:28 PDT 2022

Our problem has been resolved-the problem was indeed the URL. I heard back from Morningstar technical support and we were one of the libraries whose URL changed. Thank you for the suggestion, Amy!

Ann

Ann M. Tenglund
Director of the Library & Faculty Development
St. Bonaventure University
PO Box AS, 3261 West State Road
St. Bonaventure, NY  14778   USA
Voice: 716-375-2378
Fax: 716-375-2389
Email: ateng at sbu.edu<mailto:ateng at sbu.edu>
http://www.sbu.edu/library
http://www.sbu.edu/frc

From: Mullin, Amy <Amy.Mullin at austintexas.gov>
Sent: Thursday, July 14, 2022 3:50 PM
To: Tenglund, Ann <ATENG at sbu.edu>; 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
Subject: RE: Morningstar database access issue

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We're able to access through EZproxy without problems. Morningstar changed its URL for some libraries to https://ar.morningstar.com/mirc/home.aspx. This URL may be discontinued: library.morningstar.com

Hope you hear from them soon.

Amy Mullin
Customer Access | Electronic Resources Librarian
she/her | Austin Public Library (TX)
512-974-7462 | amy.mullin at austintexas.gov<mailto:amy.mullin at austintexas.gov>

[cid:image002.png at 01D79384.DD6DB680]<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Flibrary.austintexas.gov%2F__%3B!!P1w4qL2BkQ!vAEkFLzJryNyom7Kha-FaxYJoiUpw5rweCg96iZD-6zsbZzmj3mRX6D_iLxMBWQr%24&data=04%7C01%7CAmy.Mullin%40austintexas.gov%7C7aa20dcde5fa46a451ac08d961befc33%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637648295166869774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=baYQF32fuggxj9jVC%2BVGkx5kUBzQ3y%2F1GirjmiQsao8%3D&reserved=0>   [cid:image004.png at 01D79386.4AE96730] <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Ftwitter.com%2FAustinPublicLib__%3B!!P1w4qL2BkQ!vAEkFLzJryNyom7Kha-FaxYJoiUpw5rweCg96iZD-6zsbZzmj3mRX6D_iPW2BjYI%24&data=04%7C01%7CAmy.Mullin%40austintexas.gov%7C7aa20dcde5fa46a451ac08d961befc33%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637648295166869774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zWGnZ1cygXMdgw%2FftmEO6QauKyXKCQ36Hj3YleOX0hI%3D&reserved=0>   [cid:image006.png at 01D79386.4AE96730] <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fwww.facebook.com%2FAustinLibrary__%3B!!P1w4qL2BkQ!vAEkFLzJryNyom7Kha-FaxYJoiUpw5rweCg96iZD-6zsbZzmj3mRX6D_iJMZgdVu%24&data=04%7C01%7CAmy.Mullin%40austintexas.gov%7C7aa20dcde5fa46a451ac08d961befc33%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637648295166869774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oe04m3K%2BkRRbD278tf%2FxMlKWqo8lvg1cgXrnJ28jYc0%3D&reserved=0>   [cid:image008.png at 01D79386.4AE96730] <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Flibrary.austintexas.gov%2Fsocial__%3B!!P1w4qL2BkQ!vAEkFLzJryNyom7Kha-FaxYJoiUpw5rweCg96iZD-6zsbZzmj3mRX6D_iM6duK8d%24&data=04%7C01%7CAmy.Mullin%40austintexas.gov%7C7aa20dcde5fa46a451ac08d961befc33%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637648295166879729%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JRv7%2BDnWWMYoExO4om8nPrsnR%2F1s3Q4VRH%2Fn3BYQOn4%3D&reserved=0>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Tenglund, Ann
Sent: Thursday, July 14, 2022 2:03 PM
To: 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Morningstar database access issue

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Is anyone else having difficulty accessing the Morningstar Investment Research Center subscription database? We are unable to reach the site. The problem occurs both on-campus and off-campus, so our proxy server does not cause it.

The error message is that the page cannot be reached (library.morningstar.com).

I wondered if anyone else has this database, if you're also having trouble, or if you found a work-around. I called for technical support but was told I needed to email them. I'm awaiting a response, but in the meantime, our students need to finish an assignment.

Thanks,

Ann

Ann M. Tenglund
Director of the Library & Faculty Development
St. Bonaventure University
PO Box AS, 3261 West State Road
St. Bonaventure, NY  14778   USA
Voice: 716-375-2378
Fax: 716-375-2389
Email: ateng at sbu.edu<mailto:ateng at sbu.edu>
http://www.sbu.edu/library<https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sbu.edu%2Flibrary&data=05%7C01%7Camy.mullin%40austintexas.gov%7C7b2a78530bd749cf658508da65cbec79%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637934223765717115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=v8ee7S25NzX0lLCoeD2C2WNVSOJYmUZFz9BqMlHcp4E%3D&reserved=0>
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