[Eril-l] Kanopy privacy concerns and marketing emails

Diane Westerfield dwesterfield at coloradocollege.edu
Wed May 8 12:32:55 PDT 2019


Regarding Kanopy, has anyone been able to negotiate a better privacy policy than is posted on their website? It seems geared towards “end user beware”, relying on patrons to be tech-savvy and proactive. Also it seems to imply that GDPR-level protection of personal data will not apply in non-EU countries.


Have other institutions had patrons receiving emails from Kanopy encouraging them to view other films? I heard that a professor at our college got a Kanopy email “telling him to watch a movie” and he was wondering why he got it. This makes me worried that our users who made accounts on Kanopy are getting marketing emails from Kanopy (which of course increases the chance we will be charged more money on the monthly invoice).

Since I have an administrative account tied to my email, I can’t register a regular user account and see if I get targeted emails as well. Does anybody know if there is an “opt-out” button when you register? That is, you can opt out of marketing emails when you sign up, as you can with many other accounts. I see in the privacy policy: 5 a “… You can also stop receiving promotional emails from us by following the unsubscribe instructions in those emails. Note that unsubscribe is not available for certain emails concerning your relationship or dealings with us.”

Apologies if I missed conversation on this earlier, I try to follow all the Kanopy-related discussions but may have missed one or two.


Diane Westerfield, Electronic Resources & Serials Librarian
Colorado College, Tutt Library
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661
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