[Eril-l] Nexis Uni down?

[Shanyun Zhang]

Thank you, Jeff!

What is odd is that off campus can do the search and see the full text
without problem, but when click on the icons for Print, Download, and the
next page from result list, they don't work. At first, I thought the
computer and browser versions may cause the problem, but I just tried with
my smart phone, and found that it works with campus wifi, but got the same
problem with wireless connection and via ezproxy. I think the problem is
related with ezproxy, but why off campus users still can search and see the
full text?

Shanyun


On Wed, Feb 13, 2019 at 10:58 PM Grossman, Jeff <jgrossman at coloradomesa.edu>
wrote:

> It was down for about an hour for us, but seems to be back to normal.
>
>
> Shanyun - you may want to check to see if your authentication is
> up-to-date. We needed to work with their tech services yesterday to get our
> off-campus (ezproxy) access working again.
>
>
> Jeff Grossman
> Electronic Resources Librarian
> Colorado Mesa University
> 970.248.1520
> jgrossman at coloradomesa.edu
>
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Shanyun
> Zhang <zhangs at cua.edu>
> *Sent:* Wednesday, February 13, 2019 7:18 PM
> *To:* Jill Emery
> *Cc:* eril-l at lists.eril-l.org; Diane Westerfield
> *Subject:* Re: [Eril-l] Nexis Uni down?
>
> We can access it, but cannot download or print article. It works on
> campus, but not off campus. Anyone has the same problem?
>
> --
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
>
> On Wed, Feb 13, 2019 at 5:59 PM Jill Emery <jill.emery at gmail.com> wrote:
>
>> We're down at Portland State in Oregon.
>>
>> On Wed, Feb 13, 2019 at 2:55 PM Diane Westerfield <
>> dwesterfield at coloradocollege.edu> wrote:
>>
>>> Other libraries are experiencing the same problem (though it may look
>>> different in different browsers). Thanks everyone! Always good to know
>>> you’re not alone.
>>>
>>>
>>>
>>> Diane Westerfield, Electronic Resources & Serials Librarian
>>>
>>> Tutt Library, Colorado College
>>>
>>> diane.westerfield at coloradocollege.edu
>>>
>>> (719) 389-6661
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Diane
>>> Westerfield
>>> *Sent:* Wednesday, February 13, 2019 3:40 PM
>>> *To:* eril-l at lists.eril-l.org
>>> *Subject:* [Eril-l] Nexis Uni down?
>>>
>>>
>>>
>>> For my Mountain and West time library folks, are you getting this error
>>> message when you try to click on an article in NexisUni? You can get in and
>>> search, but can’t actually read any articles – it sits a while and then
>>> produces this error. I’m currently on hold with the phone number provided.
>>>
>>>
>>>
>>> *LexisNexis®*
>>>
>>> Service is temporarily unavailable.
>>>
>>>
>>>
>>> Please call Customer Support at 1-800-543-6862 for assistance
>>>
>>>
>>>
>>> [Go to My Start Page] button which leads to similar error message
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Diane Westerfield, Electronic Resources & Serials Librarian
>>>
>>> Tutt Library, Colorado College
>>>
>>> diane.westerfield at coloradocollege.edu
>>>
>>> (719) 389-6661
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
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>>
>
>
> --
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>


-- 
*Shanyun Zhang*
Head of Electronic Resources & Services
The Catholic University of America Libraries
Phone: (202) 319-5839
zhangs at cua.edu
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