[Eril-l] PsycARTICLES on EBSCO problems with [Untitled] for article metadata

[Melissa Belvadi]

Hi, all, I also reached out to EBSCO support and got a "that's what we get
from APA" answer from them, so I then contacted someone I know at APA, and
got this answer:

APA is aware of the problem, and discussed this with EBSCO yesterday. When
APA provides content that is not an article, we provide tags in the file
name to indicate what type of content it is (e.g., cover, advertisement,
etc.). We requested that EBSCO use these tags to more properly indicate
what these “untitled” records are, so users can tell what type of records
they are at first glance and not be confused by them. EBSCO indicated that
they are open to using these tags, but they did not confirm how quickly
they would implement this change. They would likely expedite their response
if more EBSCO customers report the issue to them.


So I highly recommend that all of you who want this fixed please asap email
support at ebsco.com and tell them so.
You are welcome to reference my own support case# which may get the
complaints joined: EBSCO Support Case #3629325


Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca  902-566-0581
my public calendar
<http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>
Make an appointment <https://mbelvadi.youcanbook.me/> via YouCanBookMe





On Wed, Apr 24, 2019 at 7:14 PM Karen Kunz <Karen.Kunz at oit.edu> wrote:

> Or even [Non-article]. I’ll try to remember to suggest that next time I
> talk to our EBSCO rep.
>
>
>
> Karen
>
>
>
> *From:* Grossman, Jeff <jgrossman at coloradomesa.edu>
> *Sent:* Wednesday, April 24, 2019 2:18 PM
> *To:* Beth Denker <beth at coalliance.org>; Karen Kunz <Karen.Kunz at oit.edu>;
> eril-l at lists.eril-l.org
> *Subject:* RE: PsycARTICLES on EBSCO problems with [Untitled] for article
> metadata
>
>
>
> Beth,
>
>
>
> Yes, highly annoying… it would definitely be better to have some context
> for students such as [Issue Cover – No title].
>
>
>
> Jeff
>
>
>
>
>
> Jeff Grossman
>
> Electronic Resources Librarian
>
> Colorado Mesa University
>
> 970.248.1520
>
> jgrossman at coloradomesa.edu
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Beth
> Denker
> *Sent:* Wednesday, April 24, 2019 3:12 PM
> *To:* Karen Kunz <Karen.Kunz at oit.edu>; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] PsycARTICLES on EBSCO problems with [Untitled]
> for article metadata
>
>
>
> Hi Karen,
>
>
>
> I do think that is what they are maybe seeing it on too – all of this is
> second-hand for me since I am basically the go-between but good to know.
> They hadn’t specified before that it was only TOCs, ads, other non-article
> type things. That does help. Still annoying for the users though I would
> think.
>
>
>
> Beth
>
>
>
> Beth Denker
>
> E-Resource Licensing and Administrative Manager
>
> Colorado Alliance of Research Libraries
>
> 3801 E. Florida Ave., Suite 515
>
> Denver, CO 80210
>
> beth at coalliance.org
>
> 303-759-3399 ext.100
>
>
>
> *From:* Karen Kunz <Karen.Kunz at oit.edu>
> *Sent:* Wednesday, April 24, 2019 2:30 PM
> *To:* Beth Denker <beth at coalliance.org>; eril-l at lists.eril-l.org
> *Subject:* RE: PsycARTICLES on EBSCO problems with [Untitled] for article
> metadata
>
>
>
> Hi Beth,
>
>
>
> Are they seeing [Untitled] for actual articles and not for things like the
> title page and TOC and ads? These are the types of PDFs I see when finding
> [Untitled] in any of the EBSCOhost databases.
>
>
>
> Karen
>
>
>
>
>
>
>
> *Karen Kunz, MLS*
>
> *Technical Services and Systems Librarian*
>
>
>
> *Oregon Institute of Technology*
>
> 3201 Campus Drive, Klamath Falls, OR 97601
>
> karen.kunz at oit.edu | 541.885.1769 (office) | 541.885.1777 (fax)
>
>
>
> www.oit.edu/libraries
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Beth
> Denker
> *Sent:* Wednesday, April 24, 2019 1:19 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] PsycARTICLES on EBSCO problems with [Untitled] for
> article metadata
>
>
>
> Hi All,
>
>
>
> One of our libraries has been having problems with some content from
> PsycARTICLES on the EBSCO platform. They are seeing [Untitled] come up for
> the article title for some of the articles in *Review of General
> Psychology* and *Journal of Applied Psychology* but also sporadically in
> several other titles. We did open a ticket but after a few weeks of bugging
> EBSCO about it, they closed the ticket saying that they saw the problem but
> that “it has been determined that current development plans do not include
> a change to this functionality”. If anyone else goes in and sees similar
> from their end, would you would open a ticket with support at ebsco.com?
> Maybe the more tickets they have on this will get it fixed sooner rather
> than later.
>
>
>
> If you want to try to recreate on your end, I know that one of the
> screenshots they sent shows a Boolean search with Journal of Applied
> Psychology and it looks like a date range, but it is blurry and my eyesight
> is not what it once was. Also, I would be interested to hear if others are
> having this issue.
>
>
>
> Thanks,
>
> Beth
>
>
>
> Beth Denker
>
> E-Resource Licensing and Administrative Manager
>
> Colorado Alliance of Research Libraries
>
> 3801 E. Florida Ave., Suite 515
>
> Denver, CO 80210
>
> beth at coalliance.org
>
> 303-759-3399 ext.100
>
>
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