[Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix this problem

[Hockenberry, Benjamin]

I followed up with Gale about this issue in relation to Primo Central records, which contain the same explanatory text from Wiley. They issued a caveat regarding the wording Melissa shared, as below:

“Thank you for contacting Gale Technical Support. The change is in the metadata of the articles, not the service, so the information will be updated when Primo decides to update their Gale content records. Also, the wording that is being used by Gale Reps to communicate this info is that 'going forward' we will omit the text. Any existing items before this recent change will not have adjustments.”

While this is good news, we may wish to contact our knowledgebase vendors to reprocess existing metadata in their Gale feeds in order to remove this problematic text. I’ve submitted a case to Ex Libris (Case #00601236 if any fellow ExL customers want to reference it).

Thanks, Melissa!

Ben Hockenberry
Systems Librarian
St. John Fisher College Lavery Library



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Melissa Belvadi
Sent: Tuesday, September 18, 2018 12:24 PM
To: eril-l <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix this problem

Hi, all. I have a happy update! I just got this email from my customer success manager at Gale:

I was able to escalate your issue to our Director of Product Management and Content Strategy team.

I learned that we originally opted to include the explanatory text within Wiley’s periodical abstracts so that customers were aware that they may encounter a paywall for a full-text version of the abstracted article. However, we understand that the positioning of this line of text in the body of the abstract is confusing for users.

Going forward, we will omit the text/link from the abstract for incoming content and retain the DOI link in the metadata underneath the article title. Because the majority of our retrievals are for content that is less than one year old, we will prioritize the processing of new content first before processing backfiles.

 I'm guessing that they heard from several of you and that pressure got them to rethink this.
So hooray, and good job, all!


Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca> 902-566-0581
my public calendar<http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>
Make an appointment<https://mbelvadi.youcanbook.me/>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20180926/ed9480fd/attachment-0001.html>