[Eril-l] "We do not have enough information" error, Web of Science to 360Link

[Donley, Leah]

Hi Diane,

We ran into this about a month ago, and it was an error resulting from Ex Libris’ 2018 Q3 release.  They quickly issued a “hotfix” that resolved the problem (although I haven’t tested it recently), but I wonder if something similar is occurring again.  Also, to confuse things, we are not proxied so don’t use any proxied links.

Regards,
Leah


Leah Donley
Research Library
Brookhaven National Laboratory
Tel: 631-344-7469
Email: donley at bnl.gov<mailto:donley at bnl.gov>


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Diane Westerfield
Sent: Tuesday, September 04, 2018 11:47 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] "We do not have enough information" error, Web of Science to 360Link

Here is another strange new error we are encountering that is irritating our faculty. It only happens on proxy links. We’re still on WAM proxy.

For some articles in Web of Science, if one clicks on the link resolver button, the browser proceeds to 360Link but fails to call up the article. Instead we get a mostly blank page with the error message “We do not have enough information.”

Example:

Emerging Infectious Literatures and the Zombie Condition
By: Verran, Joanna; Reyes, Xavier Aldana
EMERGING INFECTIOUS DISEASES   Volume: 24   Issue: 9   Pages: 1774-1778   Published: SEP 2018

Has anyone else encountered this and if so have you been able to solve it? I have contacted tech support for both vendors. Seem to be running into one of those “it’s the other guy’s problem” situations.

One odd thing is that when Web of Science is not proxied, you will get to the correct article, but the article on the receiving end is proxied. Given some of our other issues, this behavior is confusing.

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661
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