[Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

[Rebekah McKinney]

I'm not sure on that. After we added the line I mentioned, it worked automatically without having to clear the cache. Sorry I can't provide more assistance.


Rebekah McKinney, MLS | Acting Director of Library Services
[cid:image001.png at 01D3B179.4E8981B0]
One College Park Drive | Saint Louis, MO 63141 | 314.392.2336
 [cid:image002.png at 01D43930.46F594E0]

From: Harper, Cynthia <charper at vts.edu>
Sent: Friday, November 16, 2018 11:02 AM
To: Rebekah McKinney <Rebekah.McKinney at mobap.edu>; eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: RE: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

That IS in our forward table.  The problems are intermittent.  I've had the trick of Viewing the password, then Hiding the password again work, and I've had it not work.  I did think it was fixed when I made the WAM table changes and then after I tried the View/Hide trick, but I've still had students experiencing the problems on their computers. Do I have to clear the cache on each individual computer that runs into the problem?

Cindy

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Rebekah McKinney
Sent: Friday, November 16, 2018 8:00 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.


*.ebsco-content.com
Hope this helps.

Thank you,

Rebekah McKinney, MLS | Acting Director of Library Services
[cid:image001.png at 01D3B179.4E8981B0]
One College Park Drive | Saint Louis, MO 63141 | 314.392.2336
 [cid:image002.png at 01D43930.46F594E0]

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Harper, Cynthia
Sent: Thursday, November 15, 2018 8:51 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: support at ebsco.com<mailto:support at ebsco.com>
Subject: Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Got this reply back from EBSCO:
---------------------------------

Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".
_________________________________________________________________

Hello Cindy,

Thank you for your information.

I was able to duplicate the issue you have reported with the given information.

After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.

Please let me know if you have any questions or if I can be of any further assistance.

Regards,

...
Technical Support Representative
EBSCO Information Services

From: Harper, Cynthia
Sent: Tuesday, November 13, 2018 3:27 PM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: support at ebsco.com<mailto:support at ebsco.com>
Subject: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Hello -  We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue.  We really don't want to de-proxy (de-WAMmy?) the link, because if the user wants to read  the book online without logging in, they can do that under WAM proxy.  Is anyone else still seeing the problem?  We've advertised that we will create the accounts for users,  but I just experienced waiting a long time for the user to get the welcome email.

Cindy
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