[Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

[Harper, Cynthia]

Got this reply back from EBSCO:
---------------------------------

Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".
_________________________________________________________________

Hello Cindy,

Thank you for your information.

I was able to duplicate the issue you have reported with the given information.

After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.

Please let me know if you have any questions or if I can be of any further assistance.

Regards,

...
Technical Support Representative
EBSCO Information Services

From: Harper, Cynthia
Sent: Tuesday, November 13, 2018 3:27 PM
To: eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Cc: support at ebsco.com
Subject: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Hello -  We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue.  We really don't want to de-proxy (de-WAMmy?) the link, because if the user wants to read  the book online without logging in, they can do that under WAM proxy.  Is anyone else still seeing the problem?  We've advertised that we will create the accounts for users,  but I just experienced waiting a long time for the user to get the welcome email.

Cindy
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