[Eril-l] alias for e-resource email address

[David Gall]

Hello all,

I'd like to ask those that are using multiple email addresses for vendor correspondence, about their experience with employing this approach. Has this method generally been successful for getting the correct information to the correct parties? Do you find that the workflows on the vendor side are nuanced enough to effectively integrate with the way you have organized your email accounts? Or do you often find that you have to do a substantial amount of email sorting and forwarding, because a vendor prefers one or two points of contact?

We currently use one main email alias to which vendors can send all variety of correspondence. We've considered trying to make it more granular (ie: an address for invoicing, tech issues, etc.), but are concerned that we would find ourselves spending additional time managing the incoming email of those accounts because vendors aren't be able/willing to accommodate the additional contact points.

Any feedback would be greatly appreciated!

Thanks,

Dave Gall, MLIS
Acquisitions Manager
Dana Porter Library, University of Waterloo
Email: dcgall at uwaterloo.ca<mailto:dcgall at uwaterloo.ca>
Phone: 519-888-4567 x45430

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Matt Thomas
Sent: June 21, 2018 10:41 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] alias for e-resource email address

We use the following distribution lists:


*         eresources[at]wlu.ca (for general access and eresource questions/reports from staff, librarians and patrons: mostly I resolve these issues but there are a handful of others on here to step in for issues/questions they can handle or help out with, or deal with when I'm away) (used to be ejournals[at]wlu.ca until I changed it to capture more than just journals)

*         libusagestats[at]wlu.ca (for, you guessed it, vendors to send usage stats and related messages, but sometimes used to send promo material since some vendors don't know how to not send email to every address they have: only me and another person on here who deal with usage data)

*         liberesinv[at]wlu.ca (relatively new, for eresource invoices and other renewal/financial stuff: me, our head of collections and acquisitions manager are on this one)

We have several other library distribution lists in tech services and otherwise but these are the only eresources and ERM ones.


Matt

---------------------------------
Matt Thomas, MLIS
eResources Librarian, Wilfrid Laurier University
mthomas at wlu.ca<mailto:mthomas at wlu.ca> | 519-884-0710 x2812



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bobbi-Jean Ludwig
Sent: June 20, 2018 5:28 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] alias for e-resource email address

Hi Jennifer,

We use erlibrarian@ at my current institution - currently two of us have access to this email.  The Serials assistant mostly monitors it for invoices, and I look at it for everything else.  In the future, others may be added to it as well as it is also where COUNTER report notifications go.

In my previous place we used libacq@

Hope this helps!
-Bobbi

Bobbi-Jean Ludwig, MLIS
Coordinator for Library Technology Services & E-Resources Librarian
Calvin T. Ryan Library - University of Nebraska - Kearney
2508 11th Avenue
Kearney, NE  68849-2240
email:  ludwigbj at unk.edu<mailto:ludwigbj at unk.edu>  phone: 308-865-8585



From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Arndt,Theresa
Sent: Wednesday, June 20, 2018 3:31 PM
To: 'Jennifer Hill' <jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] alias for e-resource email address

We use these in technical services:

libraryacquisitions
orders
libtech (this one is our catchall for e-resource issues)
libinvoice - new, strictly intended for invoices

- Best, Theresa

Theresa Arndt
Library & Information Services
Dickinson College
Carlisle, PA 17013
717-245-1750
arndtt at dickinson.edu<mailto:arndtt at dickinson.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Jennifer Hill
Sent: Wednesday, June 20, 2018 2:25 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] alias for e-resource email address

Hello,
We are creating a new email inbox for managing vendor correspondence, which will include ordering, licensing, trouble tickets, etc. I am having a hard time thinking of a generic enough name that covers all of these things. I am a the only librarian that covers e-resources for this online college. I am hoping that having this separate inbox will help me manage all of the vendor tickets better and then reference staff can also login to this account to see outstanding issues that are in process.

I can think of troubleshooting naming options, such as eresolve at xxx.edu<mailto:eresolve at xxx.edu>,  but I want it to be more all-encompassing. eresources at xxx.edu<mailto:eresources at xxx.edu> seems funny to me because our entire library is only e-resources.
I am curious to hear from others!

If you have one of these accounts, what is the name of your email address?
Thanks in advance,
Jennifer

Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202
Jennifer.hill at jhu.edu<mailto:Jennifer.hill at jhu.edu>


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