[Eril-l] ProQuest log in to My Research - problems?

[Beth M. Johns]

Well, that was a quick response from ProQuest. But the news is not good and frankly, unacceptable to me. The end of next month is not good enough. Here is what tech support has told me:


"Thank you for contacting technical support.  I'm sorry for the inconvenience.  I believe you are encountering a bug that we've escalated.  This bug would prevent you from accessing saved documents, but not other tabs such as saved searches.  Please log into your My Research account.  After getting the error, click the person icon at the top right of the page and then click Saved Searches.  If you can access that section, it would confirm the issue you are having is related to the aforementioned bug.  Assuming this is the case, the bug is currently slated to be fixed the end of next month.  Unfortunately there is no workaround I can offer until that fix is released."


I did confirm that I can access saved searches.


I'll leave the tech support person's name off -- he/she is the intermediary and I don't want to drag him/her down.




Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

________________________________
From: Beth M. Johns
Sent: Monday, June 25, 2018 9:38:58 AM
To: ERIL-L
Subject: ProQuest log in to My Research - problems?


Happy Monday!


Is anyone getting reports of problems logging into My Research in ProQuest?


I received a report over the weekend. I tried logging in this morning and was asked to change my password (expected -- GDPR) and give consent to ProQuest to access my data. I this, then tried to log in and received the attached error message.


I have submitted a support ticket to ProQuest -- just wondering if this is widespread. It's finals week here -- I'm expecting more issues!




Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library
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