[Eril-l] cookie error from taylorandfrancis ebooks?

[Gail Fraser]

Hi Melissa

I checked a couple of our CRC titles using Chrome and Firefox, using the new T&F URL and the CRC redirect and didn’t get the error message you reported.

Gail

Gail Fraser
Manager, eResources Access & Maintenance
Dalhousie University Libraries – Resources
Kellogg Health Sciences Library, Dalhousie University
5850 College St., P.O. Box 15000
Halifax, N.S. Canada B3H 4R2

(902) 494-1670 | Fax (902) 494-3750
Gail.Fraser at Dal.Ca<mailto:Gail.Fraser at Dal.Ca>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Melissa Belvadi
Sent: Monday, January 22, 2018 10:34 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] cookie error from taylorandfrancis ebooks?

Are other libraries experiencing this error since Taylor & Francis moved their CRC ebooks to their new platform?

"400 bad request" error stating "Request Header Or Cookie Too Large nginx/1.13.4"

Several of us are seeing it particularly in Chrome.  While there is lots of advice out there about clearing out bad cookies, the error keeps coming back, making us think that maybe T&F is continuing to create bad cookies, but we aren't sure and I don't want to deal with their tech support until I am confident that it isn't a local problem with us.

Thanks for any advice, pointers, etc.

Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca> 902-566-0581
my public calendar<http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>


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