[Eril-l] PsycInfo having issues for anyone else?

Tue Jan 30 15:52:22 PST 2018

This is not an uncommon issue here with multiple publishers. There are multiple reasons why this occurs. While it is rarely nefarious activity, sometimes it is users who are unaware of the license restrictions on our subscriptions. We have encountered this on occasion with users who are using programs like EndNote to download multiple full text files. Then again, sometimes it is the result of technical issues. We have encountered times where laptops (particularly when someone is moving around) bounce between our IP addresses which can cause a page to reload, simulating a second, third, and fourth download.

Whichever the case, we have a boilerplate email that we send to the publisher and we work with Cyber Security to attempt to identify the user (or at least department) and notify them of our license agreements. Usually access is restored fairly quickly.

Hopefully this issue is resolved for you soon.

Bryan

Bryan G. Deziel, MLIS
Discovery and Digital Resources Librarian
Argonne Research Library,
Argonne National Laboratory
bdeziel at anl.gov<mailto:bdeziel at anl.gov>
(630) 252-3876

[Description: Description: Please consider the environment before printing]

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Platkowski, Melissa
Sent: Tuesday, January 30, 2018 5:26 PM
To: Lee Adams <lee.adams at csueastbay.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] PsycInfo having issues for anyone else?

After I got a few “no” responses, I got on the phone.

Apparently we have tripped some threshold for access that makes them think it’s fraudulent activity.  They sent me the log files, and every single one of the IP’s on it was an on-campus IP.  They were not able to tell me what the threshold was or how long it would take to clear.  I am not amused.

I’ve been here an hour later than I was supposed to be tonight, and I need to head home now.  But I will give more details on what I was told tomorrow.

Melissa Platkowski

Systems Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI  54311-7001
P: (920) 465-2764

platkowm at uwgb.edu<mailto:platkowm at uwgb.edu>

http://www.uwgb.edu/library

[Facebook]<http://www.facebook.com/cofrinlibrary>  [Twitter] <http://www.twitter.com/CofrinLibraryGB>

From: Lee Adams [mailto:lee.adams at csueastbay.edu]
Sent: Tuesday, January 30, 2018 4:36 PM
To: Platkowski, Melissa <platkowm at uwgb.edu<mailto:platkowm at uwgb.edu>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] PsycInfo having issues for anyone else?

We have been getting that error on and off for weeks from all of our ProQuest databases. PQ tells us they don't know what's causing it, so have not been able to fix it. We thought we were alone in this problem, but it's clearly a bigger issue, so I hope they will fix it fast. This is really unacceptable behavior.

Thanks for reporting to this list.

Lee

Lee Adams, MLIS, MA
E-Resources Librarian
University Libraries<http://library.csueastbay.edu/home>
California State University, East Bay
Ph: 510-885-3017
lee.adams at csueastbay.edu<mailto:lee.adams at csueastbay.edu>
Pronouns: She/her
[https://docs.google.com/uc?export=download&id=0B755dqJe2yfxQWFkTVZZLXdvRlU&revid=0B755dqJe2yfxb2ZYMGlyNzBJYnl0VmxpN0hSdFBjS2tGUzlRPQ]<https://www.linkedin.com/in/annis-lee-adams-55396568/>

On Tue, Jan 30, 2018 at 2:26 PM, Platkowski, Melissa <platkowm at uwgb.edu<mailto:platkowm at uwgb.edu>> wrote:
We’ve been unable to get to articles in PsycInfo via Proquest for much of the afternoon.  We can search and get results, but when we click a title to get to the record, we get this session ended message:

[cid:image008.jpg at 01D399F1.78E97450]
I’ve not heard anything from their support, their twitter feed, or anything.  I tried the support chat and it was overloaded with traffic, so I assume it’s probably a widespread outage, but I guess it could just be broken, too.

Melissa Platkowski

Systems Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI  54311-7001
P: (920) 465-2764<tel:(920)%20465-2764>

platkowm at uwgb.edu<mailto:platkowm at uwgb.edu>

http://www.uwgb.edu/library

[Facebook]<http://www.facebook.com/cofrinlibrary>  [Twitter] <http://www.twitter.com/CofrinLibraryGB>

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