[Eril-l] Link resolver text

[Rebekah Ostini]

We use a custom button that reads "FUll Text?" (The capitalization is a play on Furman University's initials.) To me, this communicates clearly that you're initiating the search to find full text. For mouseover text or if no image option is available, we simply say, "Check for full text."

Rebekah Ostini
Coordinator for Content Management

FURMAN UNIVERSITY LIBRARIES
3300 Poinsett Highway | Greenville, SC  29613 | 864.294.2193 | rebekah.ostini at furman.edu<mailto:rebekah.ostini at furman.edu>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Donley, Leah
Sent: Wednesday, February 07, 2018 4:12 PM
To: 'Pennington, Buddy D.' <penningtonb at umkc.edu>; Flanders, Jo <jlflanders at stcloudstate.edu>; Zhang, Bin <bzhang at csus.edu>; Eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Link resolver text

Thank you everyone for your input.  You gave me some things to think about that I hadn't considered.  And I agree that the goal is to not overly complicate things.

The question that was raised was from a user that saw our link on Wiley Online Library (for content we don't have access to).  The link appeared near a Wiley button that says "Get access to the full text of this article" next to the image of a key.  That has to be confusing.  The multitude of full-text links on publisher's platforms definitely complicates things.

While I like the simplicity of "Check for Full Text", I suspect it might help distinguish the link resolver link to include BNL somewhere (similar to what Melissa mentioned).  Also, text that might make perfect sense on one platform may be confusing in another situation.  That being said I agree that consistency is important.

I'm going to think on this a bit.

Best,
Leah


Leah Donley
Research Library
Brookhaven National Laboratory
Email: donley at bnl.gov<mailto:donley at bnl.gov>



From: Pennington, Buddy D. [mailto:penningtonb at umkc.edu]
Sent: Wednesday, February 07, 2018 1:54 PM
To: Flanders, Jo; Zhang, Bin; Donley, Leah; Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: RE: Link resolver text

I think that is a good one, Jo. We considered that but shortened it to Full Text. Some folks are adverse to Full Text because it is the same language used by many vendors to mean actual full text. If you fall into that category I would recommend Check for Full Text.

Buddy Pennington
Head of Library Systems & Technology (Librarian III)
Miller Nichols Library
University of Missouri--Kansas City

From: Flanders, Jo [mailto:jlflanders at stcloudstate.edu]
Sent: Wednesday, February 07, 2018 12:45 PM
To: Pennington, Buddy D. <penningtonb at umkc.edu<mailto:penningtonb at umkc.edu>>; Zhang, Bin <bzhang at csus.edu<mailto:bzhang at csus.edu>>; Donley, Leah <donley at bnl.gov<mailto:donley at bnl.gov>>; Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: RE: Link resolver text

How about just "Check for Full Text"  - does the user really care where they are checking (@soandso)? They just want to know if the full text is available.  Leading the user to check for full text at a particular "place" (publisher) is (or should) be done behind the scenes.  So if the user is already into a particular database or journal they can click "check for full text." Or better yet, the user clicks "check for full text" and they are taken to the resource that gives them full text if it is available.

Jo Flanders
Associate Professor, E Resource/Serials Librarian
University Library
St Cloud State University
St Cloud, MN

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Pennington, Buddy D.
Sent: Wednesday, February 07, 2018 12:34 PM
To: Zhang, Bin <bzhang at csus.edu<mailto:bzhang at csus.edu>>; Donley, Leah <donley at bnl.gov<mailto:donley at bnl.gov>>; Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Link resolver text

We wrestled with this too. Initially we used "Find it @ UMKC" but we had students think they had to come into the library to get it. We changed it to "Full Text" and sometimes people are confused when they do not actually land on the full text, but overall we think it is better than what we used before. I'm not sure there is a magic wand answer to this because the underlying technology is complicated but the user doesn't need to know that.


Buddy Pennington
Head of Library Systems & Technology (Librarian III)
Miller Nichols Library
University of Missouri--Kansas City

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Zhang, Bin
Sent: Wednesday, February 07, 2018 12:27 PM
To: Donley, Leah <donley at bnl.gov<mailto:donley at bnl.gov>>; Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Link resolver text

We have "Find It @ Sac State"

---
Bin Zhang
Digital Information Services Librarian
Library Systems & IT Services, University Library
California State University, Sacramento
2000 State University Drive East, Sacramento, CA 95819-6039
(916) 278-5664 (O); (916) 278-3891 (F)
bzhang AT csus DOT edu

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Donley, Leah
Sent: Wednesday, February 07, 2018 10:22 AM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: [Eril-l] Link resolver text

Hello all,

For those of you who have a link resolver and have activated it within databases and on publisher's websites, what do you use for the link resolver text (mouseover text when there is an image or on websites where you can't include an image at all)?

Our current practice is to use "Full Text @ BNL", but I'm rethinking that after a question from a user.  I can see how it would be unclear and give the impression that clicking will always lead to accessible full text, instead of CHECKING for accessible full text, which is really what's happening.  But how to convey that and keep it short and sweet?  "Check for Full Text @ BNL"?


Thank you,
Leah Donley


Leah Donley
Research Library
Brookhaven National Laboratory
Email: donley at bnl.gov<mailto:donley at bnl.gov>


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