[Eril-l] Proxy Errors

Mon Oct 23 16:34:21 PDT 2017

We've been getting "proxy errors" starting about a month ago, and are
already restarting Webpacs daily to clear the WAM cache. We opened a ticket
with Innovative and they are aware of the issue, but I'm unclear when the
problem will be fixed. I don't know if it's related to https, but I don't
think so. We implemented the “wam_sslhost_replace” option last winter, and
so far it's been working.

[image: Inline image 1]

--

Sherise Kimura
Electronic Resources Librarian
Gleeson Library/Geschke Center
University of San Francisco
kimura at usfca.edu
(415) 422-5379

On Mon, Oct 23, 2017 at 1:48 PM, Patricia Dover <prdover at sewanee.edu> wrote:

> This is in response to Tina’s post.
>
>
>
> Innovative does have a way to avoid having to purchase separate security
> certificates for separate library resources. They have something called the
> “wam_sslhost_replace” option that works with a wildcard security
> certificate and takes care of all of the sites that have moved to https. We
> have implemented this option, and we are not getting security warning
> errors all the time anymore. The errors we are getting are more like
> "unable to connect to proxy server” or “cannot connect to downstream
> server” or similar.
>
> Pat
>
>
>
> Patricia Dover
>
> Electronic Resources Librarian
>
> Collections Management
>
> Jessie Ball duPont Library
>
> The University of the South
>
> 178 Georgia Ave.
>
> Sewanee, TN 37383
>
> 931.598.1657 <(931)%20598-1657>
>
> prdover at sewanee.edu
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Tina
> Adams
> *Sent:* Monday, October 23, 2017 1:25 PM
> *To:* Mitchell, Rachel <rmitchell at MHU.EDU>; Leslie Burke <
> Leslie.Burke at kzoo.edu>; Beth M. Johns <bmjohns at SVSU.edu>; Jordan Ruud <
> Jordan.Ruud at uafs.edu>; eril-l at lists.eril-l.org
>
> *Subject:* Re: [Eril-l] Proxy Errors
>
>
>
> I am not sure if this is at all related, but we were once using WAM and
> one of the reasons we moved from it to EZ Proxy was that we started getting
> security exceptions all the time, even on campus and having instability
> issues. As more and more library resources moved to an https:// secure
> site, security certificates were required. For proxy servers like WAM that
> do not generate prefixed proxy URLs, neither Wildcard nor SAN certificates
> will work. With WAM, each electronic resource requires a separate
> certificate. You may need to request these certificates from your IT
> department or Systems Librarian. With EZ Proxy one Wildcard Certificate is
> able to be purchased to apply to multiple domains, so it is far less
> expensive and much easier. I’m no expert on how to obtain or implement
> them, I just know that’s what worked for us but if you need to keep using
> WAM you may need to purchase separate certificates for separate library
> resources to maintain secure connections and allow continued access.
>
>
>
> Best,
>
> Tina
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Tina M. Adams
>
> Electronic Resources Librarian, Assistant Professor
>
> tmadams at wcu.edu
>
> 828-227-3728 <(828)%20227-3728>
>
> Hunter Library, Western Carolina University
>
> Cullowhee, NC 28723
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Mitchell, Rachel
> *Sent:* Monday, October 23, 2017 10:17 AM
> *To:* Leslie Burke <Leslie.Burke at kzoo.edu>; Beth M. Johns <
> bmjohns at SVSU.edu>; Jordan Ruud <Jordan.Ruud at uafs.edu>;
> eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Proxy Errors
>
>
>
> It did coincide with a lot of vendors moving to https. However, it seems
> to be impacting vendors that have not transitioned to https too. Maybe if
> we all complain enough to iii they will open a ticket?
>
>
>
> Thanks for your input.
>
>
>
> Rachel
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Leslie
> Burke <Leslie.Burke at kzoo.edu>
> *Sent:* Monday, October 23, 2017 9:57 AM
> *To:* Beth M. Johns; Jordan Ruud; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Proxy Errors
>
>
>
> Ditto!
>
>
>
> Leslie D. Burke
>
> Collection Development & Digital Integration Librarian, Library
>
> Kalamazoo College
>
> 1200 Academy St
>
> Kalamazoo, MI 49006
>
> p 269.337.7144 <(269)%20337-7144>
>
> f 269.337.7395 <(269)%20337-7395>
>
> Leslie.Burke at kzoo.edu
>
> *More in Four. More in a Lifetime.*
>
> *No one has to do everything, but everyone has to do something – What’s
> your Green Dot?*
>
> LinkedIn: www.linkedin.com/in/leslieburke/
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.linkedin.com_in_leslieburke_&d=DwMFaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=EGOiOzI34zmVDdZzUb0RycJ5X2WBNnGLls1iw6wivQk&s=-ZETqdcV3n_ZldBo1YHHEiVQ57QU0oQTT3iTT-nOsKs&e=>
>
> Twitter: librarygal2go; K’s Library on Facebook: https://www.facebook.com/
> kalamazoocollegelibrary
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_kalamazoocollegelibrary&d=DwMFaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=EGOiOzI34zmVDdZzUb0RycJ5X2WBNnGLls1iw6wivQk&s=p75mvwa7wPLWYWohXbwOIsE9F4OtXZaHP8wRrUJo0XQ&e=>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Beth M. Johns
> *Sent:* Monday, October 23, 2017 9:42 AM
> *To:* Jordan Ruud <Jordan.Ruud at uafs.edu>; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Proxy Errors
>
>
>
> Add "me too."  We have also noticed an uptick in proxy errors with WAM as
> our proxy.
>
>
>
> I attributed it to network instability -- often it seems to correct itself
> after a few minutes. But maybe not. It seemed to coincide with all of the
> vendors moving to https.
>
>
>
> Beth M. Johns, MLIS
>
> E-Resources Librarian
>
> Saginaw Valley State University
>
> Melvin J. Zahnow Library
>
>
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Jordan Ruud
> <Jordan.Ruud at uafs.edu>
> *Sent:* Monday, October 23, 2017 9:39 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Proxy Errors
>
>
>
> I’ve been noticing the same thing with III’s WAM proxy recently (add EBSCO
> to the list). It’s inconsistent, which makes it difficult to diagnose the
> problem. I don’t have a solution aside from clearing the cache, but just
> wanted to chime in as another data point.
>
>
>
> Jordan Ruud
>
> Public Services Librarian, University of Arkansas – Fort Smith
>
> jordan.ruud at uafs.edu
>
> (479) 788-7208
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Mitchell, Rachel
> *Sent:* Monday, October 23, 2017 8:34 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Proxy Errors
>
>
>
>
>
> Hi All,
>
> Although I have been reading the list for some time now, this is my first
> post. My library has been getting a number of "proxy errors" when trying to
> access some of our resources. This is primarily happening when users are
> on-campus. It happens more in IE and Chrome but sometimes in Firefox too.
> It happens inconsistently making it hard to recreate when trying to get our
> IT department involved. This has happened with Gale, JSTOR, and ProQuest to
> name a few. A majority of the time, switching browsers fixes the problem
> and clearing the cache in the offending browser and then trying again also
> seems to resolve it. It's like the browser is hanging on to cookies and
> after x number of loads it results in an error. I can go into a Gale
> product in the morning and work in it multiple times with no issues.
> However going into the same resource in the afternoon results in an error
> message, but when I try the same resource in a different browser I have no
> trouble accessing it. Does anyone have any ideas about what this could be?
> It seems to be a relatively new phenomenon. It started this summer.
>
> On a side note, I asked another library if they had any ideas of what
> the problem could be and they responded they had
> also been experiencing similar problems. We both use iii WAM proxy. I'm not
> sure if it is related at all.
>
> Feel free to contact me off-list with insights/comments.
>
>
>
> Many thanks,
>
>
>
> Rachel Mitchell
>
> Mars Hill University - Renfro Library
>
> Reference and Electronic Resources Librarian
>
> 828-689-1443 <(828)%20689-1443>
>
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