[Eril-l] Proxy Errors

[Tina Adams]

I am not sure if this is at all related, but we were once using WAM and one of the reasons we moved from it to EZ Proxy was that we started getting security exceptions all the time, even on campus and having instability issues. As more and more library resources moved to an https:// secure site, security certificates were required. For proxy servers like WAM that do not generate prefixed proxy URLs, neither Wildcard nor SAN certificates will work. With WAM, each electronic resource requires a separate certificate. You may need to request these certificates from your IT department or Systems Librarian. With EZ Proxy one Wildcard Certificate is able to be purchased to apply to multiple domains, so it is far less expensive and much easier. I'm no expert on how to obtain or implement them, I just know that's what worked for us but if you need to keep using WAM you may need to purchase separate certificates for separate library resources to maintain secure connections and allow continued access.

Best,
Tina

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tina M. Adams
Electronic Resources Librarian, Assistant Professor
tmadams at wcu.edu<mailto:tmadams at wcu.edu>
828-227-3728
Hunter Library, Western Carolina University
Cullowhee, NC 28723

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mitchell, Rachel
Sent: Monday, October 23, 2017 10:17 AM
To: Leslie Burke <Leslie.Burke at kzoo.edu>; Beth M. Johns <bmjohns at SVSU.edu>; Jordan Ruud <Jordan.Ruud at uafs.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Proxy Errors


It did coincide with a lot of vendors moving to https. However, it seems to be impacting vendors that have not transitioned to https too. Maybe if we all complain enough to iii they will open a ticket?



Thanks for your input.



Rachel

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Leslie Burke <Leslie.Burke at kzoo.edu<mailto:Leslie.Burke at kzoo.edu>>
Sent: Monday, October 23, 2017 9:57 AM
To: Beth M. Johns; Jordan Ruud; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Proxy Errors

Ditto!

Leslie D. Burke
Collection Development & Digital Integration Librarian, Library
Kalamazoo College
1200 Academy St
Kalamazoo, MI 49006
p 269.337.7144
f 269.337.7395
Leslie.Burke at kzoo.edu<mailto:Leslie.Burke at kzoo.edu>
More in Four. More in a Lifetime.
No one has to do everything, but everyone has to do something - What's your Green Dot?
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From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Beth M. Johns
Sent: Monday, October 23, 2017 9:42 AM
To: Jordan Ruud <Jordan.Ruud at uafs.edu<mailto:Jordan.Ruud at uafs.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Proxy Errors


Add "me too."  We have also noticed an uptick in proxy errors with WAM as our proxy.



I attributed it to network instability -- often it seems to correct itself after a few minutes. But maybe not. It seemed to coincide with all of the vendors moving to https.



Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Jordan Ruud <Jordan.Ruud at uafs.edu<mailto:Jordan.Ruud at uafs.edu>>
Sent: Monday, October 23, 2017 9:39 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Proxy Errors


I've been noticing the same thing with III's WAM proxy recently (add EBSCO to the list). It's inconsistent, which makes it difficult to diagnose the problem. I don't have a solution aside from clearing the cache, but just wanted to chime in as another data point.



Jordan Ruud

Public Services Librarian, University of Arkansas - Fort Smith

jordan.ruud at uafs.edu<mailto:jordan.ruud at uafs.edu>

(479) 788-7208



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mitchell, Rachel
Sent: Monday, October 23, 2017 8:34 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Proxy Errors





Hi All,

Although I have been reading the list for some time now, this is my first post. My library has been getting a number of "proxy errors" when trying to access some of our resources. This is primarily happening when users are on-campus. It happens more in IE and Chrome but sometimes in Firefox too. It happens inconsistently making it hard to recreate when trying to get our IT department involved. This has happened with Gale, JSTOR, and ProQuest to name a few. A majority of the time, switching browsers fixes the problem and clearing the cache in the offending browser and then trying again also seems to resolve it. It's like the browser is hanging on to cookies and after x number of loads it results in an error. I can go into a Gale product in the morning and work in it multiple times with no issues. However going into the same resource in the afternoon results in an error message, but when I try the same resource in a different browser I have no trouble accessing it. Does anyone have any ideas about what this could be? It seems to be a relatively new phenomenon. It started this summer.

On a side note, I asked another library if they had any ideas of what the problem could be and they responded they had also been experiencing similar problems. We both use iii WAM proxy. I'm not sure if it is related at all.

Feel free to contact me off-list with insights/comments.



Many thanks,



Rachel Mitchell

Mars Hill University - Renfro Library

Reference and Electronic Resources Librarian

828-689-1443
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