[Eril-l] Proxy Errors

[Jordan Ruud]

I've been noticing the same thing with III's WAM proxy recently (add EBSCO to the list). It's inconsistent, which makes it difficult to diagnose the problem. I don't have a solution aside from clearing the cache, but just wanted to chime in as another data point.

Jordan Ruud
Public Services Librarian, University of Arkansas - Fort Smith
jordan.ruud at uafs.edu<mailto:jordan.ruud at uafs.edu>
(479) 788-7208

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mitchell, Rachel
Sent: Monday, October 23, 2017 8:34 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Proxy Errors



Hi All,

Although I have been reading the list for some time now, this is my first post. My library has been getting a number of "proxy errors" when trying to access some of our resources. This is primarily happening when users are on-campus. It happens more in IE and Chrome but sometimes in Firefox too. It happens inconsistently making it hard to recreate when trying to get our IT department involved. This has happened with Gale, JSTOR, and ProQuest to name a few. A majority of the time, switching browsers fixes the problem and clearing the cache in the offending browser and then trying again also seems to resolve it. It's like the browser is hanging on to cookies and after x number of loads it results in an error. I can go into a Gale product in the morning and work in it multiple times with no issues. However going into the same resource in the afternoon results in an error message, but when I try the same resource in a different browser I have no trouble accessing it. Does anyone have any ideas about what this could be? It seems to be a relatively new phenomenon. It started this summer.

On a side note, I asked another library if they had any ideas of what the problem could be and they responded they had also been experiencing similar problems. We both use iii WAM proxy. I'm not sure if it is related at all.

Feel free to contact me off-list with insights/comments.



Many thanks,



Rachel Mitchell

Mars Hill University - Renfro Library

Reference and Electronic Resources Librarian

828-689-1443
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