[Eril-l] E-Resource Troubleshooting Workshop @ ER&L 2018

Sunshine Carter scarter at umn.edu
Tue Nov 28 09:29:22 PST 2017

*Teach Your Staff to Troubleshoot E-Resources: Practical processes to
documenting and implementing a troubleshooting training curriculum*
ER&L 2018 Post-Conference Workshop
Wednesday, March 7, 2018
1:00pm – 5:00pm
Information/Registration: http://www.electroniclibrarian.org

E-resource troubleshooting is an increasingly complex and time-consuming
activity in the era of web-scale discovery. With multiple systems and
access pathways involved, effective problem solving requires a
sophisticated bundle of knowledge, skills, and tools. How can librarians
and staff become effective and efficient troubleshooters? Through hands-on
activities and group discussions, workshop participants will learn several
practical approaches to documenting their e-resource access environment,
systems, and troubleshooting methods, then create a framework for their own
e-resources troubleshooting training curriculum. Presenters will cover key
concepts and troubleshooting tools, and help participants understand how to
apply those concepts and tools in their own discovery and access
environments. Participants will also learn how to evaluate training
effectiveness, along with strategies for practical reinforcement of
troubleshooting techniques and skills. The presenters work in an Alma/Primo
discovery environment, but this workshop *is intended to be system agnostic*.
Participants will leave this session with drafts of training documents
specific to their own environments. NOTE: THIS IS A HANDS ON WORKSHOP AND

Following this workshop, participants will be able to:

   - begin documenting current e-resource access environment, systems and
   troubleshooting methods.
   - draft a framework for a troubleshooting training curriculum.


   - *Sunshine Carter* is the Electronic Resources Librarian and Manager of
   the E-Resource Management Unit at the University of Minnesota Libraries.
   Prior to her current role, she held positions as Reference & Electronic
   Resources Librarian at the University of Minnesota Duluth. Sunshine is
   interested in the ecosystem of e-resources from licensing to cancellation.
   She often present on the topics of troubleshooting, licensing and managing
   - *Stacie Traill* is a Metadata Analyst at the University of Minnesota
   Libraries. Prior to her current role, she held positions as Cartographic
   and Electronic Resources Cataloger and Special Formats Cataloging
   Coordinator also at the University of Minnesota. Stacie has worked
   extensively with electronic resources metadata and library discovery and
   management systems over the past decade. She has frequently presented and
   published on related topics, including e-book metadata quality and
   assessment, bulk metadata management, and troubleshooting.

Sunshine J. Carter
Electronic Resources Librarian & ERM Unit Manager
University of Minnesota Libraries
309 19th Avenue S.
Minneapolis, MN 55455
Tel: 612-625-5615
scarter at umn.edu
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