[Eril-l] Anyone else having problems with Oxford journals icons?

[HUDSON, Patricia]

Dear Diane and all,

Thank you for raising this. We are aware that some customers have reported inconsistent problems with incorrect availability icons.  The Oxford Academic platform is experiencing intermittent stability issues which can affect availability icons. OUP and Silverchair are working continuously to increase platform stability and improve site speed and performance which should address the issues you describe. If you are seeing any further issues, please feel free to reach out to your sales representative or our customer services team at jnlorders at oup.com<mailto:jnlorders at oup.com>. We appreciate your reporting these issues and your patience.

Sincerely,
Tricia Hudson

Patricia Bowers Hudson | Associate Director of Institutional Marketing
Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA
+1 919 677 0977 Ext. 5247
patricia.hudson at oup.com<mailto:patricia.hudson at oup.com>


From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Maria Aghazarian
Sent: Friday, March 03, 2017 2:37 PM
To: Tina Adams
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Anyone else having problems with Oxford journals icons?

For us it's also not consistent within the same journal issue--sometimes it's a shopping cart, sometimes a green icon. Not sure why. Accessible either way.

On Fri, Mar 3, 2017 at 2:31 PM, Tina Adams <tmadams at email.wcu.edu<mailto:tmadams at email.wcu.edu>> wrote:
Us as well, again as Susan mentioned, it’s not with every journal but some. Inconsistent.

Best,
Tina

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Prefontaine, Susan
Sent: Friday, March 03, 2017 1:50 PM
To: Diane Westerfield <Diane.Westerfield at ColoradoCollege.edu<mailto:Diane.Westerfield at ColoradoCollege.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having problems with Oxford journals icons?

Diane:

Yes, I just encountered the same thing. However, it was not with every journal title that I randomly chose.
I went back and tried one that was fine, and now I am getting that same problem.

Definitely inconsistent.

Susan Prefontaine
Coordinator, Continuing Electronic Resources
e-Resources Team
University Libraries
University at Buffalo/SUNY
134 Lockwood Library Building
Buffalo, NY 14260-2210
716-645-8581<tel:(716)%20645-8581>
716-645-5955<tel:(716)%20645-5955> fax
sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>








From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Diane Westerfield
Sent: Friday, March 03, 2017 1:37 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Anyone else having problems with Oxford journals icons?

Hi,

Is anyone else experiencing inconsistent behavior with the access icons? That is, you go into a journal and the most recent issue is showing the shopping cart icon (paywall) for all issues, but if you click into an article you can actually read it. Then if you click around  and come back to that first issue you looked at, now it’s showing the green unlocked padlock symbol indicating full text access.

By the way, the new navigation system is pretty bad. Dropdown menus that force page reloads with every selection and the website is not very fast either. I’m trying to reconcile Oxford and the icon weirdness and dropdown menus are making life rather difficult.

Yes I have complained in various ways and I’m yet to hear anything. This icon behavior is inconsistent and difficult to test; I notice it happens less without proxy. We are on WAM proxy and Millennium ILS (just upgraded last night to a newer release … still having problems with Taylor & Francis not loading icons and css correctly.)

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661<tel:(719)%20389-6661>



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--
Maria Aghazarian
Digital Resources and Scholarly Communications Specialist
Swarthmore College
500 College Ave
Swarthmore, PA 19081
610-328-8693
maghaza1 at swarthmore.edu<mailto:maghaza1 at swarthmore.edu>
http://orcid.org/0000-0001-6260-3251
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