[Eril-l] error message in ASP?

[Jennifer Hill]

Hello collective wisdom,

We are intermittently getting the following error message when searching Alexander Street press:
"An internal server error occurred. Please try again later."

Alexander Street support said they have no known issues.


It shows up on a blank white screen after searching the database and clicking on a link to view a video.

Anyone else have this issue and know how to resolve it? We use EZ Proxy.

Thank you in advance!
Jennifer

Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202
Jennifer.hill at jhu.edu<mailto:Jennifer.hill at jhu.edu>


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