[Eril-l] LexisNexis OpenURL failures

Tue Apr 26 06:41:44 PDT 2016

We use Simon Fraser's CUFTS/Godot Openurl system and have similar
problems.  Basically LNA uses (at least) two different labels for article
title, depending on the "source": "title" or "headline". Links that use one
will fail if to a source of the other, and the linking system doesn't know
which sources use which so it just has to pick one to use all of them time
and always fail for the other set.

If LNA has become more openurl compliant than that recently, I am unaware.

LNA is also not COUNTER compliant, or at least not in any way that would be
useful to use, which would be a JR1 type report. Platform reports are only
barely useful.

We continue to subscribe because the content is valuable enough to put up
with their horrible user interface as well as these other problems.   But
oh, if we could get that content elsewhere for an equivalent price, we'd be
gone in a heartbeat.

Melissa Belvadi, UPEI

On Tue, Apr 26, 2016 at 9:50 AM, Amy Lynn Fry <afry at bgsu.edu> wrote:

> Yes – LexisNexis linking failures have increased this past year, it seems,
> and it is the number one problem report we receive from users.
>
>
>
> I reported this during the winter to both LexisNexis and Summon. They were
> going to work together to improve it. I haven’t heard back that they’ve
> re-indexed LN content. I don’t think it’s gotten better.
>
>
>
> We haven’t had a conversation about this at my library this year. We have
> had it in the past, and decided we did not want to exclude those results
> from Summon despite their high linking failure rate. I hope that the “news”
> callout (which we have enabled) helps the most vulnerable users avoid
> choosing LexisNexis results when they are not needed.
>
>
>
> I am also interested in hearing back from others on this issue.
>
>
>
> Amy Fry
>
> Associate Professor, E-resources Librarian
>
> Jerome Library
>
> Bowling Green, OH 43403
>
> afry at bgsu.edu
>
> *email is the best way to reach me*
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Mandi
> Schwarz
> *Sent:* Monday, April 25, 2016 6:36 PM
> *To:* Serials in Libraries Discussion Forum (SERIALST at LISTSERV.NASIG.ORG)
> <SERIALST at LISTSERV.NASIG.ORG>; eril-l at lists.eril-l.org
> *Subject:* [Eril-l] LexisNexis OpenURL failures
>
>
>
> Hello colleagues,
>
>
>
> (Apologies for cross-posting.)
>
>
>
> We have noticed a distressing number of OpenURL failures for LexisNexis
> content. Using our Summon instance, I located 100 articles (each in a
> different, mostly-randomly-chosen publication [1]) to test; 34 of them
> failed to get from our link resolver (360 Link) to the full text in
> LexisNexis. There are two errors that we encounter: “No Documents Found:
> You can edit your search and try again.” and “Error: The document section
> name you entered is invalid. Please check for spelling errors or duplicate
> information.” Comparing the citation in Summon with the article in
> LexisNexis, I often see no glaring errors. Serials Solutions maintains that
> the disconnect occurs with LexisNexis’ unique indexing; to date, LexisNexis
> has been uninterested in rectifying this.
>
>
>
> A 34% failure rate also indicates the inverse: a 66% success rate. Our
> librarians will be reviewing this to see if this meets the minimum success
> threshold; if not, we will discuss what we can do to minimize the impact on
> our users, which may include removing LexisNexis article-level results from
> Summon.
>
>
>
> Our question to you is: Have you noticed similar failures at your
> institution? If so, have you changed how you present LexisNexis content to
> your users?
>
>
>
> Thank you,
>
> Mandi
>
>
>
> [1] Using an updated title list from LexisNexis, I would randomly scroll
> through the list with my eyes closed and click on a cell. I would check
> that publication for language (I searched only English publications,
> because I was using an English search term) and format; I discovered that
> may publication types are not fully indexed in Summon, including: Boards,
> Panels & Tribunals; Cases; Decisions; Legislation, Statutes & Codes; and,
> Web-based Publications. As such, I chose publications listed as: Law
> Reviews & Journals; Magazines & Journals; or any type of ‘News’ item. I
> would then combine a publication title search with a truncated keyword,
> such as ‘increas*’, and work down the list until I found a title that
> returned at least one article for testing, which I would also choose by
> blind scrolling. Then I’d scroll the spreadsheet for the next title and
> repeat the process. While this method isn’t scientifically random, it met
> the needs for this test.
>
>
>
> Mandi Schwarz
> Library Assistant – Electronic Resources
> University of Northern British Columbia
> 250-960-6455; Mandi.Schwarz at unbc.ca
>
> _______________________________________________
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> Eril-l at lists.eril-l.org
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>
>

-- 
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
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