[Eril-l] JSTOR STILL having problems -- ?! (Wednesday)!!

Wed Oct 14 06:11:52 PDT 2015

They do have an update on their website about the problem continuing:
http://about.jstor.org/jstor-help-support/jstor-updates


On Wed, Oct 14, 2015 at 10:08 AM, Daniel Crocker <Daniel_Crocker at emerson.edu
> wrote:

> Still not recognizing us by IP or by admin login on Wednesday morning. I
> haven’t seen any updates to their Twitter, either for the last 24 hours -
> please share the info if you get any.
>
> best,
>
> Daniel Crocker
> Coordinator of Electronic Resources & Reference Librarian
> Emerson College Library
> 120 Boylston St.
> Boston, MA 02116
> (617) 824-8939
> daniel_crocker at emerson.edu<mailto:daniel_crocker at emerson.edu>
>
> On Oct 13, 2015, at 10:13 AM, Remy, Charlie <Charlie-Remy at UTC.EDU<mailto:
> Charlie-Remy at utc.edu>> wrote:
>
> HI Nancy,
>
> When I called JSTOR Support this morning I mentioned that they hadn’t sent
> any updates to designated library admins about this. I suggested that it
> would be helpful for them to communicate this so we’re all aware plus it
> would save people from calling Support. She was collecting callers’ emails
> and said they’d be in touch once the problem was resolved but I still think
> it’s helpful to know about the problem when it’s occurring, not just after
> the fact.
>
> Charlie
>
>
> Charlie Remy
> Assistant Professor
> Electronic Resources and Serials Librarian
> University of Tennessee at Chattanooga Library
> UTC-Dept 6456
> 600 Douglas St.
> Chattanooga, TN 37403
> charlie-remy at utc.edu<mailto:charlie-remy at utc.edu>
> Tel. 423-425-4470
>
>
> On Oct 13, 2015, at 10:09 AM, McGarvey, Nancy <mcgarvey.n at gmercyu.edu
> <mailto:mcgarvey.n at gmercyu.edu>> wrote:
>
> Thanks for the heads-up on this.  After checking I find we are also
> experiencing the problem, although none of our students reported it (yet).
>
> My question is why there has been no email to JSTOR customers about the
> issue.  I'm now forced to follow them on Twitter to keep up with things?
>
> Not really what I expected from this resource.
>
> I've now started following them so maybe I'll know if there's a
> resolution.....
>
> Nancy
>
> *****************************************************
> Nancy B. McGarvey, Assistant Director
> Systems/Serials/Reference Librarian
> Keiss Library and Learning Commons
> Gwynedd Mercy University
> 1325 Sumneytown Pike
> PO Box 901
> Gwynedd Valley PA 19437-0901
> email: mcgarvey.n at gmercyu.edu<mailto:mcgarvey.n at gmercyu.edu>
> V:  215-646-7300 x21493
> F:  215-641-5596
> *****************************************************
>
> On Tue, Oct 13, 2015 at 9:11 AM, Sara Colglazier <scolglaz at mtholyoke.edu
> <mailto:scolglaz at mtholyoke.edu>> wrote:
> Hi All,
>
> Just checking in on JSTOR .... and still it is not recognizing me (us) and
> if I try to get to a journal I get an error message:
> Page Loading Error*
>
> We are unable to process your request at this time.
>
> If this error continues, please contact JSTOR support<
> http://www.jstor.org/action/showContactSupportForm>. Please include the
> time the error occurred and what you were requesting.
>
> Nothing back from my contact us report.
>
> Does anyone have any news?
>
> Have they tweeted more?
>
> Thanks, Sara
>
>
> On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <
> melissa.atkinson at acu.edu<mailto:melissa.atkinson at acu.edu>> wrote:
> JSTOR Tweet:
>
> JSTOR ‏@JSTOR <https://twitter.com/JSTOR>  4m minutes ago<
> https://twitter.com/JSTOR/status/653685702060707840>
> We're sorry, we're experiencing intermittent site issues today. Staff are
> working to fix the problems as soon as possible.
>
> On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <kmhill6 at uncg.edu<mailto:
> kmhill6 at uncg.edu>> wrote:
> Thanks for pointing this out everyone!  I am going to let my staff at
> University of North Carolina at Greensboro know what is going on and also
> contact JSTOR.  Surprised I have not gotten in any tickets about this yet...
>
> Kate Hill
> Electronic Resources and Distance Education Librarian
> University of North Carolina at Greensboro Libraries
> Email: kmhill6 at uncg.edu<mailto:kmhill6 at uncg.edu>
> Phone: 1-336-334-4300<tel:1-336-334-4300>
>
> On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <jcolson at lee.edu<mailto:
> jcolson at lee.edu>> wrote:
> Right. Us, too. I’ve left voicemail and email.
>
>
> Thanks to all of you for causing me to check!
>
> Jeannie Colson
> jcolson at lee.edu<mailto:jcolson at lee.edu>
> Lee College
> Baytown, TX
>
> From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:
> eril-l-bounces at lists.eril-l.org>] On Behalf Of Erin Finnerty
> Sent: Monday, October 12, 2015 3:57 PM
> To: Athena Hoeppner <athena at ucf.edu<mailto:athena at ucf.edu>>
> Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
>
> Subject: Re: [Eril-l] JSTOR having problems?
>
>
> Temple's showing 'not currently logged in' as well.  I couldn't get
> through on the phone, and don't see any announcement on their Twitter.
>
> Erin Finnerty
> Electronic Resources Librarian
> Temple University Libraries
> Philadelphia, PA 19122
> (215) 204-3275<tel:%28215%29%20204-3275> | erinf at temple.edu<mailto:
> erinf at temple.edu>
>
> On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <athena at ucf.edu<mailto:
> athena at ucf.edu>> wrote:
> We have the problem at UCF, too. I called JSTOR but got voicemail.
>
> -----Original Message-----
> From: Sara Colglazier [scolglaz at mtholyoke.edu<mailto:
> scolglaz at mtholyoke.edu>]
> Received: Monday, 12 Oct 2015, 4:47PM
> To: Diane Westerfield [Diane.Westerfield at coloradocollege.edu<mailto:
> Diane.Westerfield at coloradocollege.edu>]
> CC: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> [
> eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>]
> Subject: Re: [Eril-l] JSTOR having problems?
> Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara
>
> On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <
> Diane.Westerfield at coloradocollege.edu<mailto:
> Diane.Westerfield at coloradocollege.edu>> wrote:
> Thanks everybody who responded. Now I can tell panicking students that
> it’s a nationwide problem, which may allow us to redirect them to other
> resources. ☺ Sometimes they get so locked on to one thing, it can be hard
> to get them to accept alternatives.
>
> Appreciatively,
>
> Diane Westerfield, Electronic Resources & Serials Librarian
> Tutt Library, Colorado College
> diane.westerfield at coloradocollege.edu<mailto:
> diane.westerfield at coloradocollege.edu>
> (719) 389-6661<tel:%28719%29%20389-6661>
> (719) 389-6082<tel:%28719%29%20389-6082> (fax)
>
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>
>
> --
> Sara Colglazier
> Electronic Resources Management and Discovery Services Librarian
> Discovery and Access: Discovery Services, Rm. 433
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
> T: 413-538-2437<tel:413-538-2437>
>
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> --
> Melissa Atkinson, BS, MSLS
> E-Collections & Web Services Librarian
> Abilene Christian University
> ACU Box 29208
> Abilene, TX 79699-9208
> (v) 325-674-4811<tel:325-674-4811>
> (f) 325-674-2202<tel:325-674-2202>
> melissa.atkinson at acu.edu<mailto:melissa.atkinson at acu.edu>
> http://www.acu.edu/library
> http://asklibrary.acu.edu<http://asklibrary.acu.edu/>
>
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>
>
> --
> Sara Colglazier
> Electronic Resources Management and Discovery Services Librarian
> Discovery and Access: Discovery Services, Rm. 433
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
> T: 413-538-2437<tel:413-538-2437>
>
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-- 
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
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