[Eril-l] EBSCOhost folders: new problem

[Lawless, Jane]

So grateful that you brought this to my/our attention! I missed this alert. I was just about to check in with them.

Thanks!


Jane Lawless
Electronic Resources and Serials Librarian
Levin Memorial Library
Curry College
1071 Blue Hill Ave
Milton MA 02186
(617) 333-2245 (v)
jlawless at curry.edu<mailto:jlawless at curry.edu>

From: Christine Holmes [mailto:christine.holmes at sjsu.edu]
Sent: Thursday, October 15, 2015 11:02 AM
To: Kristin Rogers
Cc: Lawless, Jane; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] EBSCOhost folders: new problem

Hello,
Hope this helps a bit ---

I receive Ebsco Alerts.  Today I received this message:

http://support.ebsco.com/support_news/detail.php?id=958&t=h
'Record Not Available' in EBSCOhost Folders
________________________________
We are currently investigating reports of a 'Record Not Available' message appearing in My EBSCOhost folders in lieu of the article. Initial research indicates this is affecting articles from selected CINAHL database and our engineering team is working to determine a resolution as soon as possible. More information will be posted when it is available. In the meantime, please contact Customer Support if you have additional questions.

Christine Holmes, MLIS
Electronic Resources Coordinator

Dr. Martin Luther King Jr., Library
San Jose State University
One Washington Square
San Jose, CA 95192-0028
Tel:  (408) 808-2027
Email:  Christine.Holmes at sjsu.edu<mailto:Christine.Holmes at sjsu.edu>
URL:  http://libguides.sjsu.edu/prf.php?account_id=41839<http://libguides.sjsu.edu/profile.php?uid=14698>

On Tue, Oct 13, 2015 at 6:11 AM, Kristin Rogers <kerogers at olemiss.edu<mailto:kerogers at olemiss.edu>> wrote:
I submitted a support case last Friday morning and have not heard anything back as of yet.

Thanks,
Kristin

Kristin Rogers
Electronic Resources & Discovery Librarian
Assistant Professor
The University of Mississippi
JD Williams Library
50 Galtney Lott Plz
P.O. Box 1848
University, MS 38677-1848
U.S.A.
O: +1-662-915-3409<tel:%2B1-662-915-3409> | F: +1-662-915-6744<tel:%2B1-662-915-6744>
kerogers at olemiss.edu<mailto:kerogers at olemiss.edu> | www.olemiss.edu<http://www.olemiss.edu/>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Lawless, Jane
Sent: Monday, October 12, 2015 8:49 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] EBSCOhost folders: new problem


I sent this message to the list last Thursday and saw several responses from others who had seen the same problem and reported it to EBSCO.



Today I got a message from an EBSCO tech representative saying that he was unable to replicate the problem, and that "it's hard to ascertain exactly what happened. If you notice it happening again though, please let me know."  I replied that this is new behavior, nothing we've seen before, that other institutions had reported it, and asked that he continue to investigate.



Has anyone else heard back on this?



thank you,



Jane



Jane Lawless

Electronic Resources/Serials Librarian

Levin Memorial Library

Curry College

Milton MA 02186

(617) 333-2245<tel:%28617%29%20333-2245>

jlawless at curry.edu<mailto:jlawless at curry.edu>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Lawless, Jane
Sent: Thursday, October 08, 2015 3:37 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCOhost folders: new problem





Hello, I am trying to determine whether this problem is happening elsewhere, too.  I have had three reports of the problem since yesterday. I have not seen this particular probem before.



Multiple records in saved personal folders are displaying the message “record not available”. I have submitted the problem to EBSCO and they are working on it. An example is below, where all records are not available. About half of my personal folders (I have 40) show this error. If you have are familiar with this problem could you let me know?  thanks.



[cid:image001.png at 01D1073C.08522B50]



Jane Lawless

Electronic Resources and Serials Librarian

Levin Memorial Library

Curry College

1071 Blue Hill Ave

Milton MA 02186

(617) 333-2245<tel:%28617%29%20333-2245> (v)

jlawless at curry.edu<mailto:jlawless at curry.edu>



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