[Eril-l] LexisNexis glacially slow?

[Steve Oberg]

Off campus access (and on campus access) is operating normally, without perceivable slowness. FYI.

Steve

Steve Oberg<http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg>
Assistant Professor of Library Science
Electronic Resources and Serials
Wheaton College (IL)
+1 (630) 752-5852

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "Remy, Charlie" <Charlie-Remy at utc.edu<mailto:Charlie-Remy at utc.edu>>
Date: Tuesday, November 17, 2015 at 1:58 PM
To: Angela Galvan <galvan at geneseo.edu<mailto:galvan at geneseo.edu>>
Cc: "eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] LexisNexis glacially slow?

Hi ANgela,

Thanks for your note. YES!  I actually just got off the phone with LN Tech Support who’s investigating our issue.

I’ve been experiencing slowness with Lexis Nexis Academic but only off campus. It takes about a minute to a minute and a half for the LNA homepage to load after logging into the proxy. After the homepage finally loads, everything in the interface (searching, browsing, etc.) works normally. We’re only experiencing this problem with LNA.

Have you tried accessing it from off campus?

For us on campus access is completely normal.

Charlie


Charlie Remy
Assistant Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy at utc.edu<mailto:charlie-remy at utc.edu>
Tel. 423-425-4470


On Nov 17, 2015, at 2:55 PM, Angela Galvan <galvan at geneseo.edu<mailto:galvan at geneseo.edu>> wrote:

Collective Wisdom;

Anyone else having issues loading LexisNexis? Safari seems to be having a fit on our campus, Firefox less so.

Thanks, replies off-list are fine.

-Angela

Angela Galvan
Digital Resources and Systems Librarian
SUNY Geneseo
galvan at geneseo.edu<mailto:galvan at geneseo.edu>
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